F5F Stay Refreshed Power Users Networks Issues with Wi-Fi connection using Deco XE75

Issues with Wi-Fi connection using Deco XE75

Issues with Wi-Fi connection using Deco XE75

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gluonic
Member
234
04-12-2016, 12:58 PM
#1
Hello fellow members, I'm facing a problem with my deco devices. The Wi-Fi connection is very poor, and everyone says it sounds like I'm underwater. This issue only happens when making calls over Wi-Fi, while calls via WhatsApp or other internet services work fine. My devices are connected via Ethernet and set up as access points. I've tried several troubleshooting steps, like disabling beamforming, but nothing seems to help. Could anyone suggest possible solutions? I've restarted the devices multiple times. Best regards.
G
gluonic
04-12-2016, 12:58 PM #1

Hello fellow members, I'm facing a problem with my deco devices. The Wi-Fi connection is very poor, and everyone says it sounds like I'm underwater. This issue only happens when making calls over Wi-Fi, while calls via WhatsApp or other internet services work fine. My devices are connected via Ethernet and set up as access points. I've tried several troubleshooting steps, like disabling beamforming, but nothing seems to help. Could anyone suggest possible solutions? I've restarted the devices multiple times. Best regards.

A
Asiqduah
Junior Member
4
04-16-2016, 11:18 PM
#2
Have you attempted using another person's Wi-Fi connection for calls? Since it matches another network, it’s not related to your own devices.
A
Asiqduah
04-16-2016, 11:18 PM #2

Have you attempted using another person's Wi-Fi connection for calls? Since it matches another network, it’s not related to your own devices.

F
FlameSquid32
Senior Member
501
04-17-2016, 07:36 PM
#3
I performed some extra testing. The fix was on our devices. Wi-Fi was active, but it remained set to cellular as the main calling option. Changing this setting to default and use Wi-Fi priority resolved the issue. If anyone encounters this in the future, this might be the solution for them too. Best regards.
F
FlameSquid32
04-17-2016, 07:36 PM #3

I performed some extra testing. The fix was on our devices. Wi-Fi was active, but it remained set to cellular as the main calling option. Changing this setting to default and use Wi-Fi priority resolved the issue. If anyone encounters this in the future, this might be the solution for them too. Best regards.

F
fencingninja1
Junior Member
8
04-21-2016, 07:00 PM
#4
Thanks for returning with your response!
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fencingninja1
04-21-2016, 07:00 PM #4

Thanks for returning with your response!