Issues with the system after multiple PC upgrades?
Issues with the system after multiple PC upgrades?
Hello, I recently carried out several upgrades on my computer, including installing a new SSD, RAM, motherboard, and CPU. I also upgraded the system to Windows 11 from Windows 10. Following that, I encountered blue screen errors, specifically SYSTEM_SERVICE_EXCEPTION, SYSTEM_THREAD_EXCEPTION, IRQL_NOT_LESS_OR_EQUAL, and another unspecified error. BlueScreenView indicates that all five crash dumps are linked to ntoskrnl.exe, with one also pointing to ntfs.sys. I tried using chkdsk, dism, and sfc tools, performed a reset and reinstall of Windows twice, clearing all files from the drive on both occasions, but the problem persists. I’m seeking advice on whether these crash dumps suggest a driver issue or a hardware fault, especially since I recently added new RAM.
Crash Dump Links:
https://www.mediafire.com/folder/w9gofxb.../DumpFiles
Please let me know if further information would be helpful. Thank you.
Hello and welcome to the forum.
One of your dumps is pretty clear that the failing driver is rt640x64.sys, your LAN adapter driver. The version you have is old, dating from October 2021...
Code:
10: kd> lmvm rt640x64
Browse full module list
start end module name
fffff803`bba00000 fffff803`bbb19000 rt640x64 T (no symbols)
Loaded symbol image file: rt640x64.sys
Image path: rt640x64.sys
Image name: rt640x64.sys
Browse all global symbols functions data Symbol Reload
Timestamp: Fri Oct 1 12:58:39 2021 (6156DBCF)
CheckSum: 00124C54
ImageSize: 00119000
Translations: 0000.04b0 0000.04
The
website for your motherboard
has a much more recent version of this driver, so I'd update this one for certain. There are lots of other drivers for your board dating from this year, so I'd ensure all your drivers are up to date.
The other dumps look to me more likely to be RAM related. The RAM you have is on the QVL for the motherboard and CPU and that's good news. I would however su8ggest that you remove on stick and run on just the one for a few days, or until you get another BSOD. Then swap sticks and run on just the other stick. Ensure that the one stick is in the correct slot. This will clearly show you whether one stick is flaky.
If it continues to BSOD after all that please download the
SysnativeBSODCollectionApp
and save it to the Desktop. Then run it and upload the resulting zip file to a cloud service with a link to it here. The SysnativeBSODCollectionApp collects all the available troubleshooting data and will make diagnosing your problem much easier. It DOES NOT collect any personally identifying data. It's used by several highly respected Windows help forums (including this one). I'm a senior BSOD analyst on the Sysnative forum where this tool came from, so I know it to be safe.
You can of course look at what's in the zip file before you upload it, most of the files are txt files. Please don't change or delete anything though. If you want a description of what each file contains you'll find that
here
.
Thank you for informing me about that driver. I've made updates, and I've been testing a game that often triggers BSODs after just five minutes since installing these hardware and software changes—no issues after an hour of play so far. If BSODs return, I'll follow your advice regarding the RAM sticks.