F5F Stay Refreshed Hardware Desktop Issues with the display on this ASUS TUF FA506II device.

Issues with the display on this ASUS TUF FA506II device.

Issues with the display on this ASUS TUF FA506II device.

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Beeny
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01-23-2016, 08:24 AM
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Hi everyone, I own a TUF FA506II (R7 4800H, 1650Ti, 16G RAM, NVME SSD, Windows 10). Recently it began acting oddly. It connects to an external 2k monitor via HDMI 2.0. Initially, when I launch a game, the screen sometimes goes black. If I press ALT+F4 inside the game, it recovers, or I have to completely power off the system by holding the power button. Over time, this problem got worse and now it causes blackouts whenever I start a game. For example, when playing KSP, the loading is smooth until the main menu appears—then the screen goes dark for 3-5 seconds before coming back. Moving the mouse triggers the blackout, and it keeps happening every time I move the cursor until ALT+F4 is pressed. Temperatures are also high, often above 96°C on the CPU and around 90°C on the GPU. I’ve smelled something unusual, but it’s hard to say if it’s tobacco residue from the previous owner or a burning component inside. I checked hwinfo and the Windows Event Viewer, but found nothing out of the ordinary. I’ve tried swapping cables and even tested a different monitor (FHD), but that one didn’t cause the issue. Anyone have any suggestions? Thanks in advance!
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B
Beeny
01-23-2016, 08:24 AM #1

Hi everyone, I own a TUF FA506II (R7 4800H, 1650Ti, 16G RAM, NVME SSD, Windows 10). Recently it began acting oddly. It connects to an external 2k monitor via HDMI 2.0. Initially, when I launch a game, the screen sometimes goes black. If I press ALT+F4 inside the game, it recovers, or I have to completely power off the system by holding the power button. Over time, this problem got worse and now it causes blackouts whenever I start a game. For example, when playing KSP, the loading is smooth until the main menu appears—then the screen goes dark for 3-5 seconds before coming back. Moving the mouse triggers the blackout, and it keeps happening every time I move the cursor until ALT+F4 is pressed. Temperatures are also high, often above 96°C on the CPU and around 90°C on the GPU. I’ve smelled something unusual, but it’s hard to say if it’s tobacco residue from the previous owner or a burning component inside. I checked hwinfo and the Windows Event Viewer, but found nothing out of the ordinary. I’ve tried swapping cables and even tested a different monitor (FHD), but that one didn’t cause the issue. Anyone have any suggestions? Thanks in advance!

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