Issues with Game Loading at Startup
Issues with Game Loading at Startup
Hello everyone, I really need your assistance with this issue.
I've been experiencing this problem since I updated the NVIDIA drivers to version 471.11.
The first time it occurred, my PC specifications were:
Intel i5 4460 with stock cooler
Kingston Fury 8GB at 1600MHz DDR3
Gigabyte B85M-D3H-A
SSD Kingston A400 240GB
WD Caviar Blue 1TB
Strix GTX 970
Corsair CX500M
At that time, I was playing WoW. Everything worked until suddenly it crashed unexpectedly. After restarting, the game would load normally but then crash again. The error message displayed was:
"WoW was unable to start 3D acceleration."
I also tried Overwatch and it crashed similarly. The message read:
"Your rendering device has been lost."
This incident happened about 10-14 days ago. I upgraded the CPU, MOBO, and RAM because my previous machine was outdated and my RAM had been failing for some time. Now I have:
i5 10400F with CM 212 EVO v2
MSI B460M Mortar
Kingston Fury 16GB at 2666mhz
All other components remained stable.
This update seemed to resolve the issue; I could play without problems, and in fact, the old CPU was limiting performance on the 970 since the improvement was significant.
Currently, I'm using the 456.71 NVIDIA drivers. For a week after the update, I didn’t encounter any issues. Two days ago, I updated the drivers again to version 471.22 (a hotfix for 471.11). Yesterday, I played WoW without problems once more, but it crashed again, and the issue reappeared. Now I can't play any games at all.
Rolling back the drivers didn’t help, even with DDU. Reinstalling Windows once fixed things temporarily, though the games no longer crash on startup—they sometimes fail after a few minutes.
All temperatures are normal for each component.
On the NVIDIA Forums, I see many users reporting similar problems after the 471.11 update.
Additionally, the dxdiag log mentions a LiveKernelEvent 141 error.
The Event Viewer states:
"Display driver nvlddmkm stopped responding and has successfully recovered."
Could anyone clarify what might be causing this? Is it related to the driver, the GPU, or the power supply?
Except for games, my PC operates perfectly—no startup issues, programs launch quickly, no BSODs, no display glitches, etc. It’s just games that are affected."
Was eine neue Betriebssysteminstallation für das neue System durchgeführt worden?
I performed a fresh installation and the issue continues, suggesting a hardware concern. Could you determine if the problem lies with the GPU or the PSU? There were moments when I could run Overwatch and Unigine Heaven for about two minutes before freezing. The PC functions normally in idle mode. However, I observed some artifacts on Steam, but not on desktop, during video playback, or while loading Windows. Only on Steam and occasionally in games before the crash.
Yes. Bios up to date. I saw some errors on the event viewer:
\Device\Video3
Graphics Exception: ESR 0x404490=0x80000001
and
\Device\Video3
Graphics Exception: MISSING_MACRO_DATA
Both from nvlddmkm. And there's one fix out there that tells me to rename that file (thats supposed to be on system32) but i've got no nvlddmkm file.
Hi, just created an account and wanted to let you know I’m not alone. Earlier today I saw the Windows update log saying "NVIDIA - Display - 8/13/2018 12:00:00 AM -
24.21.13.9901". I just allowed it to finish, but it was my error since my drivers were newer (currently on version 471.11 with 6 revisions behind).
I experienced many problems—my dual-monitor setup kept crashing or freezing. I attempted a system restore, but it only caused a boot loop and didn’t help. Eventually, I had to perform a clean install of Windows last night. Today I spent the whole day restoring everything and troubleshooting my NVIDIA drivers using DDU, installing the full package from their site instead of the GeForce Experience launcher. While the drivers now work for my games, I still face random crashes, just like you.
I’ve tried removing the update with wushowhide.diagcab but couldn’t locate it. It seems we’re stuck until Microsoft releases a fix or someone finds a better solution.
I updated as much as possible and am now on build 20H2 19042.1110 (verified via winver). I’m unsure what else to do except wait. I’m hesitant to rollback again because I don’t want to waste another 12 hours installing and reconfiguring. If I find anything else, I’ll share it here. A lot of people online seem to be facing the same issue—thanks, Microsoft.
It’s a relief to see this post, though I’m still frustrated. I hope we both get this resolved soon, even if it’s just one way or another.
This situation is really frustrating. I'm not sure if the issue lies in the hardware or software. It seems to have started after updating Windows 10 21H1 and installing driver 471.11 from NVIDIA. Many people are saying that reinstalling Windows or rolling back drivers doesn't help, so I'm wondering if it's a Windows problem.
The cost of GPUs is high right now, so replacing them isn't an option. I'm also considering the possibility that the power supply unit might be the issue. As you mentioned, maybe we should wait for Microsoft to release an update. Personally, I wish it were just hardware problems, so I could replace it and move forward. But if the problem continues after a hardware change, then I feel really defeated.
I reinstalled Windows several times. I sometimes unplugged my ethernet cable to skip the default GPU driver that Windows installs. This approach helped for a while—playing Overwatch for about ten minutes and running Unigine Heaven for roughly three minutes worked—but it eventually stopped. It’s happened with both Windows 10 20H2 and 21H1, using around ten different NVIDIA drivers. I’ve noticed something that can be tested: the GPU becomes usable only after the PC has fully booted up.
I'm 100% certain it's a Windows update that caused this problem. I can't roll back before 20H2 when my issues began, and I've already installed the previous NVIDIA driver I used before, which also had the same issue (466.77). I believe your hardware is fine because you have an MSI laptop with the exact same problems as you do in WoW and OW.
I do feel your comment about hardware, but for me it's not a big deal 😅