Issues with Front USB 2.0 Ports

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196

08-23-2016, 12:41 PM

Hello. Yesterday I assembled a PC but encountered problems with the front USB 2.0 connection. When the front USB 2.0 header is connected, none of the front ports function properly and if I power on the system while something is attached, it crashes and displays a black screen with a white line at the top left. If I leave the front USB 2.0 header unplugged, the USB 3.0 ports work without issue but the USB 2.0 port remains non-functional. I'm using the GIGABYTE B450M DS3H WIFI motherboard. I've tried contacting Gigabyte, but their live chat has been very slow and I haven't received a reply to my ticket for a week now. Anyone have any ideas about what might be wrong?

StampyKittenNZ

08-23-2016, 12:41 PM #1

x2fight
Member

08-24-2016, 12:12 AM

Ensure the cable and plug are completely clean. Also, inspect the small motherboard for any connections; a short might exist there. If that doesn’t work, test with a SATA-powered USB 2 adapter to eliminate other causes.

x2fight

08-24-2016, 12:12 AM #2

mixtor
Junior Member

09-09-2016, 12:40 AM

I'll review whether the cables have a short circuit. The phrase refers to testing a SATA-powered USB 2.0 connector, which is a device used to connect storage devices like hard drives or SSDs via a USB interface.

mixtor

09-09-2016, 12:40 AM #3

Waverabbit
Senior Member

643

09-09-2016, 03:26 AM

The wires appear okay.

Waverabbit

09-09-2016, 03:26 AM #4

The wires appear okay.

ByFeNix1350
Senior Member

502

09-09-2016, 09:47 AM

Yes, I've refreshed the bios and all the drivers.

ByFeNix1350

09-09-2016, 09:47 AM #5

Yes, I've refreshed the bios and all the drivers.

xXxArsenalxXx
Member

09-17-2016, 04:11 AM

I planned to attempt it later, yet one might assume the motherboard comes with the newest BIOS.

xXxArsenalxXx

09-17-2016, 04:11 AM #6

I planned to attempt it later, yet one might assume the motherboard comes with the newest BIOS.

St4tch
Junior Member

09-19-2016, 04:56 AM

No problem, though it usually comes with a BIOS that supports the USB controller. Still, it’s a smart move to upgrade the BIOS to the newest release.

St4tch

09-19-2016, 04:56 AM #7

No problem, though it usually comes with a BIOS that supports the USB controller. Still, it’s a smart move to upgrade the BIOS to the newest release.

blakestert
Member

217

09-25-2016, 04:39 PM

It's unlikely the board was recently used or updated. It might have been kept in storage for years, possibly even before the latest models were released, meaning any changes would have happened long ago.

blakestert

09-25-2016, 04:39 PM #8

Royal_Sniper
Member

09-25-2016, 05:00 PM

Yes, you have a multimeter ready for testing the cable and connector on the motherboard.

Royal_Sniper

09-25-2016, 05:00 PM #9

Yes, you have a multimeter ready for testing the cable and connector on the motherboard.

SoyDash
Posting Freak

859

09-25-2016, 11:15 PM

#10

Nope

SoyDash

09-25-2016, 11:15 PM #10

Nope

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