Issues with Corsair DRAM lifespan warranty case
Issues with Corsair DRAM lifespan warranty case
Thank you for your response. Back then, I was really upset about the situation. Investing a lot in storage and now I can't even start my operating system without at least four pieces of memory—it requires quad-channel support.
Yeah, I understand your situation. My setup had a CM ML240R and three MF120R fans that failed after about seven months. When I contacted CoolerMaster for a replacement ticket, I didn’t receive any response. After moving abroad for work, I won’t be back until my warranty expires in a year. That’s a tough spot to be in, especially with 128GB of RAM. Wishing you the best.
The warranty claim was fulfilled. What you're experiencing isn't a breach of policy—it's related to the replacement items they sent. It looks like they included as many faulty modules as you reported, then asked for a full return. Or perhaps there was confusion. I think you interpreted it correctly, though. It would be wiser for Corsair to replace the entire kit and reuse the good sticks in new 4 and 2x units instead of just sending you the faulty ones. This avoids complications with compatibility and reduces the chance of more support tickets. Essentially, it seems like an internal mix-up about what was replaced. They should be able to verify the parts they shipped, including the te kit number, but it's disappointing they haven't responded in such a long time.
I'm not sure about the RMA processing details, but I understand why you'd be upset. Let me check with our Technical Support Team to find out what happened. Could you send me your ticket number so I can connect with a senior member? As expected, things are busy right now, but we're still handling RMA requests and working hard to assist customers. We'll resolve this for you.