Issues with blackscreening
Issues with blackscreening
Recently, I've encountered a problem that frequently forces my computer to crash during gameplay sessions. I've attempted various solutions without success, and it's left me uncertain if anyone can assist further.
Are you sure the copy of your Windows OS is legitimate and up-to-date? It seems the Desktop Windows Manager is experiencing issues. However, since you're also encountering this error, let's address it first.
The issue may stem from the service Microsoft Account Sign-in Assistant. If I'm not wrong, an old Windows version on your PC, or a malfunctioning memory/RAM and a faulty Microsoft Account Sign-in Assistant service could cause this problem. I'll assume that the crash in dwm.exe is connected to this error, though I'm not entirely certain. For now, let's try this approach.
Turn off the Microsoft Account Sign-in Assistant service. This tool helps users log into various Microsoft applications. From the error details, it appears the only active service at this time is the Sign-in Assistant service. Disabling it might resolve the problem.
Press the ‘Win + R’ key to open the Run command prompt.
Type “services.msc” in the prompt and press Enter. This will launch the Windows Services manager.
Scroll down and locate the “Microsoft Account Sign-in Assistant service”. Right-click it and select Properties.
In the dialog, go to the General tab, choose Startup, and set it to Disabled.
Click OK > Apply to save changes.
Restart your PC to apply these settings and see if the issue is fixed.
Disabling this service should stop the Autopilot DLL error completely. However, if you're using the Outlook Calendar widget or Phone Link app, those apps may not connect to your account. The Assistant handles an essential authentication step that enables their functionality.
Next, eliminate any manual or automatic overclocking on your PC or hardware. This includes XMP profiles for system memory/RAM. Consider updating your Windows OS if it's outdated.
Finally, attempt to repair the Windows System Image using DISM. Follow these steps:
Step 1: Press Win + R to open the Run dialog. Type “cmd” and press Ctrl + Shift + Enter to launch Command Prompt. When prompted by UAC, click Yes to grant admin rights.
Step 2: In the elevated Command Prompt, execute the following commands one by one. Enter each command and press Enter. After completing each, type the next command.
DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth
Windows will scan the system, repairing any damaged sectors. This process may take time. Once finished, restart your computer to verify if the “Autopilot.dll WIL error was reported” issue is resolved.