Issues reinitializing ThinkPad and maintaining active licenses
Issues reinitializing ThinkPad and maintaining active licenses
Hello! To reinstall your Lenovo Thinkpad E590, you should retain your Windows 10 Pro key and the original genuine Office 2019 installer. The virtual activation should work fine since it’s tied to the hardware. For the Office issue, try uninstalling and then reinstalling the Office suite from a clean ISO if possible. Regarding the PC reset, you might need to access the BIOS/UEFI settings manually or use a recovery tool to enter recovery mode and perform a factory reset. The F11 key during startup usually opens recovery; if it just shows “Launching recovery mode” without progress, ensure you’re in the correct mode and try restarting again. As for the Novo buttons, check under the laptop’s settings or physical panel for any hidden recovery or recovery options. Let me know what you find!
It appears this wasn't linked to a Microsoft account. It was installed directly by the manufacturer. I located a 20-character product ID by opening an Office app and navigating to file > account (the interface was a bit French). The first entry shows the product ID, while the second lists the session ID. This code looks consistent across all apps in the suite. Appreciate your assistance!
The package wasn’t tied to any account, and I didn’t buy a license because it was included with the laptop. It appears fully activated and isn’t a trial, but since Microsoft switched to using accounts for product keys starting in 2016 (based on my reading of forum discussions), figuring out how this situation works is challenging.