Issue with PC crashes during graphics testing phase
Issue with PC crashes during graphics testing phase
My sister's PC has been experiencing problems for a long time, even though I've tried many solutions. The build details are available here: https://pcpartpicker.com/list/DLZjvj. The main issue occurs when using Furmark at 1920x1080 with double MSAA; the screen turns grey and the connection to the display stops. To recover, I have to press the power button and restart the PC.
I've tried several things:
- Performed a clean install of the graphics driver using DDU in various scenarios.
- Installed the GTX 980 GPU in my PC, which functions normally, indicating the hardware isn't the problem.
- Completely reinstalled Windows 10, backed up data, wiped files, and reinstalled from scratch.
- Swapped the power supply unit in her computer for the one in mine; the same issue continues to occur.
- Replaced the PCIe slot where the GPU is installed, but the problem remains.
- Changed NVIDIA Control Panel settings to prioritize maximum performance.
- Removed and reinserted RAM, currently running Memtest86 without errors.
- Conducted a CPU-specific stress test using Intel's Processor Diagnostic Tool; the CPU passed all tests.
In Event Viewer, the crash is usually preceded by an event stating "The description for Event ID 0 from source nvlddmkm cannot be found."
I'm still puzzled. I've checked drivers, GPU, PSU, CPU, and reinstalled Windows. Any suggestions on what might be causing this?
Don't EVER mention that, because you understand what I mean. About half the time people say it regardless of the situation, and it turns out otherwise. That's exactly what I'm saying. I'm not claiming the PSU is the issue, but I strongly advise against it since any flaw in a system can stem from a power supply problem, no matter how it appears. I can point you to at least ten or fifteen instances where someone swapped different PSUs in various setups, performed similar changes, and still ended up with the same outcome—often the PSU itself. A PSU might have trouble when connected to one motherboard versus another, and just because it functions in another system doesn't guarantee it will work in yours.
Moreover, there are other factors at play. The models you're using differ significantly: your GTX 980 usually needs two 6-pin PCIe connectors, while the GTX 1080 uses a single 8-pin (6+2). If a fault occurs on one of those six pins—especially if you're using different cables or multiple cables—it could cause problems. This kind of issue is harder to spot with just an 8-pin connection but would be obvious with two 6-pins.
Also, your GTX 980 is older. Originally, both cards were recommended for around 520 watts, but over time the 980 has degraded more, and graphics cards generally need more power to operate efficiently. This can strain a circuit or trigger protective measures. Since it still works in another system, it's unlikely that card-level protection is the cause.
Could you clarify the exact PSU models used in both systems?
I tested my PSU in her PC and still faced the same problems. I didn’t use her modular cables, I used mine instead. I also found out something interesting—the system didn’t crash during the same Furmark test at 1080p with 4x MSAA and Debug Mode turned on. The previous crashes happened only when everything matched exactly. I opened the NVIDIA Control Panel, enabled debug mode, and it worked perfectly now.
PSU models include:
Corsair RM750 - Model #: RPS0119
Corsair AX760I - Model #: 75-001302
Completely different from what I intended. I'm not trying to be brief or rude, but this isn't exactly what I needed. Regarding this matter, it needs to be precise, or we won't gain any useful information. What I wanted was to know if she used her CARD in your system. Since the card functions properly on your motherboard and all other conditions are ruled out, it strongly suggests it's her board. However, we can't finalize anything until we've completed the testing we're able to do, which hasn't happened yet because I don't believe you did that.
I mistakenly believed you were asking about testing my GTX 1080 in her machine. Actually, I tested her GTX 980 with my own setup. The results were excellent.
So her graphics card functions properly in YOUR system, right? And hers works fine in YOUR system too? In both situations, it’s a fact regardless of which PSU is used or which system you’re using. Or, if you didn’t try both PSUs across both systems with both video cards, then you should have. Please let me know. But if you did, then proceed.
Sure, I'll wait for your confirmation. Thank you for the suggestion.