Issue with Brother MFC-J4340DW software and driver installation not completing correctly

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Eoclipse
Junior Member

17

09-26-2022, 05:43 AM

#1

I don't know which board this topic is suitable, so I will post it here:
Anyway, this is a complex problem, which I need to explain in details:
1. After Brother IPrint&Scan stopped responding non stop after an update notification, I tried to remove it using Revo Uninstaller.
2. To my surprise, removing IPrint&Scan, also caused the Brother MFP driver and software to be disappear from the list together with the IPrint&Scan.
3. So I tried to manually uninstall the Brother software completely by the uninstall file in the Brother folder with no success.
4. I also tried to manually remove the Brother software by removing all of its folders and by using the uninstallation tool.
5. From this time, every time I'm installing the Brother software by the full package, even if it seems to be complete, it actually fails, and only very small part of the software being installed and no other software installed, with no option for uninstalling.
What I can do to fix this problem?

C

Caucadias
Junior Member

9

09-26-2022, 02:59 PM

#2

Settings > Update & Security > Recovery

F

Flashice
Member

172

10-06-2022, 08:03 PM

#3

System Restore could not bring my system back to the most recent backup.

X

x1WingedAngelx
Junior Member

3

10-06-2022, 11:19 PM

#4

It appears the System Restore worked partially, with most Brother programs functioning properly. However, the Brother Utilities is damaged, the printer in Devices & Printers isn't showing its correct icon, and only Brother IPrint&Scan shows up among installed software, while no other Brother applications are present.

S

Soccerr
Junior Member

41

10-07-2022, 01:10 AM

#5

that sucks.
many times applications will have a "repair" type option available. though it seems often it accomplishes nothing.
check right-click on Start > Apps & Features and see.
you can also just try reinstalling the IPrint&Scan software again now. it might work better since more of the software has been restored.

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Juan2610
Posting Freak

875

10-08-2022, 02:32 AM

#6

i would also suggest using backup tools such as Acronis True Image to maintain regular system backups.
i run 2 week interval OS drive backups specifically for situations where windows
self corrupts or other software fails.
also assists greatly during a clean installation.
maintains all application settings and user files so they can be restored after reinstallation.

M

mp3matt
Member

151

10-08-2022, 11:26 AM

#7

Based on what you just mentioned about a clean install, it seems the issue lies with the operating system itself. This decision comes from the Brother tech representative. The fix will be carried out by your computer technician in their lab. Thank you.

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CaveMiner1215
Member

91

10-11-2022, 10:27 AM

#8

are they considering a restoration or just a new OS setup?
it’s possible you’re not being charged only for a fresh Windows installation.
you can easily handle this yourself.
even a small assistance would be helpful if it seems like a big challenge;
How To - Windows 10 clean install tutorial
if you want the Windows 11 Clean install guide, you’ll find it here: Windows 11 Clean install tutorial (click here).
otherwise, welcome to the Windows 10 Clean install tutorial. This guide is meant to walk you through each step of a clean Windows installation.

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carter11506
Junior Member

47

10-13-2022, 12:41 AM

#9

The computer technician is limited to performing a fresh installation.