F5F Stay Refreshed Hardware Desktop Issue with black screen on Lenovo P360 Ultra running Windows 11.

Issue with black screen on Lenovo P360 Ultra running Windows 11.

Issue with black screen on Lenovo P360 Ultra running Windows 11.

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ElugeSlime
Junior Member
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42
01-14-2021, 12:01 PM
#1
I don’t really know much about Windows 11, but my dad got a Lenovo P360 Ultra. It’s an SFF system with both Intel and nVidia graphics. He needed improved performance for AutoCAD. The nVidia control panel didn’t recognize the Quadro card (which was confusing), so he tried disabling the Intel display driver—but that caused a complete black screen that didn’t come back, no matter how many methods he tried. This screen stays black even after reboots. No output appears on any DisplayPort connection or USB-C adapter, and it doesn’t respond to certain keyboard shortcuts like Win + Ctrl + Shift + B. It doesn’t enter safe mode either. When everything except one monitor and a keyboard is removed, it still works but won’t boot normally. There are many articles about Windows 11 black screens, but most suggest trying key combinations, entering safe mode, or checking BIOS settings. I think the issue might be with the display driver—maybe disabling it forced a BIOS-level fix. If there’s a problem with the OEM side too, I’d consider reaching out to Lenovo again, though they’ve already stopped contacting me twice. Possible next steps: try a bootable Windows 11 media to boot to USB, reset CMOS, or test with another monitor.
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ElugeSlime
01-14-2021, 12:01 PM #1

I don’t really know much about Windows 11, but my dad got a Lenovo P360 Ultra. It’s an SFF system with both Intel and nVidia graphics. He needed improved performance for AutoCAD. The nVidia control panel didn’t recognize the Quadro card (which was confusing), so he tried disabling the Intel display driver—but that caused a complete black screen that didn’t come back, no matter how many methods he tried. This screen stays black even after reboots. No output appears on any DisplayPort connection or USB-C adapter, and it doesn’t respond to certain keyboard shortcuts like Win + Ctrl + Shift + B. It doesn’t enter safe mode either. When everything except one monitor and a keyboard is removed, it still works but won’t boot normally. There are many articles about Windows 11 black screens, but most suggest trying key combinations, entering safe mode, or checking BIOS settings. I think the issue might be with the display driver—maybe disabling it forced a BIOS-level fix. If there’s a problem with the OEM side too, I’d consider reaching out to Lenovo again, though they’ve already stopped contacting me twice. Possible next steps: try a bootable Windows 11 media to boot to USB, reset CMOS, or test with another monitor.

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NaxorTNS
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18
01-14-2021, 04:02 PM
#2
We fixed the issue by reversing the steps. At first we didn't consider Remote Desktop, but it was turned on, allowing us to restore it. Windows 11 followed its instructions precisely—it wasn't the driver that was removed, it was the Intel graphics adapter that had been disabled. Plus, the Quadro card was stuck in Code 43 (not loading), which meant no display at all.
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NaxorTNS
01-14-2021, 04:02 PM #2

We fixed the issue by reversing the steps. At first we didn't consider Remote Desktop, but it was turned on, allowing us to restore it. Windows 11 followed its instructions precisely—it wasn't the driver that was removed, it was the Intel graphics adapter that had been disabled. Plus, the Quadro card was stuck in Code 43 (not loading), which meant no display at all.

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Tico_32
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680
02-01-2021, 06:54 PM
#3
i recently adjusted a lenovo laptop that came with an integrated nvidia gpu. i discovered a bios message suggesting using the nvidia gpu as the main output device or similar configuration. it seems necessary to verify this setting to ensure proper functionality, since otherwise it might only work with igpu or thunderbolt 3 dock connections.
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Tico_32
02-01-2021, 06:54 PM #3

i recently adjusted a lenovo laptop that came with an integrated nvidia gpu. i discovered a bios message suggesting using the nvidia gpu as the main output device or similar configuration. it seems necessary to verify this setting to ensure proper functionality, since otherwise it might only work with igpu or thunderbolt 3 dock connections.

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