F5F Stay Refreshed Hardware Desktop Issue with black borders and resolution on Windows 10

Issue with black borders and resolution on Windows 10

Issue with black borders and resolution on Windows 10

S
SkullGamesSn
Member
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71
09-20-2016, 02:59 PM
#1
Hi there !
I'm trying to help a family member with her PC, but I'm starting to get out of things to try. Basically, all of a sudden the computer has started to present 2 quite big black borders on each side of the monitor (see
here
), without any particular incident prior to that.
I'm pretty far away from the PC itself, but I got a couple of remote sessions to troobleshoot things I could think of. Here's what I tried so far:
Checking resolution from display menu: it shows the correct 1920*1080 one.
Set the global Windows theme to default: no change.
Change the frequency from 59,9Htz to 30, then to 60, then back to 59,9: no change.
Swapping the HDMI cable: no change.
Lurking through the monitor inboard menu: nothing seems wrong. I didn't find a "factory settings reset" option though.
No chance to swap another port on the monitor because there's only a single HDMI and D-Sub one... And no possibility to swap the display port on the other end because it's an iGPU with only one HDMI too.
Run the whole computer through a full MalwareBytes and CCleaner scan: nothing popped.
I was thinking I could try to use DDU, but there's no discrete GPU (3400G on a B450M PRO-M2 max) so there's no point, is it ? I know it's usually pretty "last resort", so I don't want to unnecessarily mess everything up, and even less since I'm not actually in front of the computer myself.
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S
SkullGamesSn
09-20-2016, 02:59 PM #1

Hi there !
I'm trying to help a family member with her PC, but I'm starting to get out of things to try. Basically, all of a sudden the computer has started to present 2 quite big black borders on each side of the monitor (see
here
), without any particular incident prior to that.
I'm pretty far away from the PC itself, but I got a couple of remote sessions to troobleshoot things I could think of. Here's what I tried so far:
Checking resolution from display menu: it shows the correct 1920*1080 one.
Set the global Windows theme to default: no change.
Change the frequency from 59,9Htz to 30, then to 60, then back to 59,9: no change.
Swapping the HDMI cable: no change.
Lurking through the monitor inboard menu: nothing seems wrong. I didn't find a "factory settings reset" option though.
No chance to swap another port on the monitor because there's only a single HDMI and D-Sub one... And no possibility to swap the display port on the other end because it's an iGPU with only one HDMI too.
Run the whole computer through a full MalwareBytes and CCleaner scan: nothing popped.
I was thinking I could try to use DDU, but there's no discrete GPU (3400G on a B450M PRO-M2 max) so there's no point, is it ? I know it's usually pretty "last resort", so I don't want to unnecessarily mess everything up, and even less since I'm not actually in front of the computer myself.

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D
dkznc
Junior Member
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8
09-20-2016, 10:58 PM
#2
In the display settings, what scale is the screen set to? Consider updating the drivers for your AMD Radeon Vega graphics card. You might want to run DDU before this to clear existing ones. Windows will apply standard drivers upon restart.
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D
dkznc
09-20-2016, 10:58 PM #2

In the display settings, what scale is the screen set to? Consider updating the drivers for your AMD Radeon Vega graphics card. You might want to run DDU before this to clear existing ones. Windows will apply standard drivers upon restart.

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M
MechaKiwi01
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159
09-21-2016, 01:06 AM
#3
Scale is adjusted to "100% (recommended)" in display settings.
I plan to manually update CPU drivers this evening and will keep you informed.
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M
MechaKiwi01
09-21-2016, 01:06 AM #3

Scale is adjusted to "100% (recommended)" in display settings.
I plan to manually update CPU drivers this evening and will keep you informed.

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L
louie018
Posting Freak
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824
09-21-2016, 08:58 AM
#4
Is it possible for it to occur in safe mode? If so, the drivers might not assist.
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L
louie018
09-21-2016, 08:58 AM #4

Is it possible for it to occur in safe mode? If so, the drivers might not assist.

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I
iXenom
Junior Member
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27
09-22-2016, 11:01 AM
#5
I hadn't thought about it before, but I usually go to the bios to boot in safe mode. I couldn't remember the steps from Windows during the next restart. I discovered a guide online and plan to try it first when I regain access to the PC.
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I
iXenom
09-22-2016, 11:01 AM #5

I hadn't thought about it before, but I usually go to the bios to boot in safe mode. I couldn't remember the steps from Windows during the next restart. I discovered a guide online and plan to try it first when I regain access to the PC.

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P
Pigeon_Sama
Member
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138
09-22-2016, 12:40 PM
#6
Another option could be checking the BIOS settings. If it has borders there, it's probably the monitor. I think it should behave normally in safe mode. I might have to wait a bit.
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P
Pigeon_Sama
09-22-2016, 12:40 PM #6

Another option could be checking the BIOS settings. If it has borders there, it's probably the monitor. I think it should behave normally in safe mode. I might have to wait a bit.

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P
Peedy
Senior Member
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641
09-22-2016, 07:18 PM
#7
I managed to attempt booting in safe mode and manually updating drivers, but it didn't work. She didn't have another monitor to test, so she plans to connect her TV to someone nearby to move it around for assistance.
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P
Peedy
09-22-2016, 07:18 PM #7

I managed to attempt booting in safe mode and manually updating drivers, but it didn't work. She didn't have another monitor to test, so she plans to connect her TV to someone nearby to move it around for assistance.

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