F5F Stay Refreshed Hardware Desktop Issue with 3DMark test results

Issue with 3DMark test results

Issue with 3DMark test results

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DraGonX541
Member
189
03-12-2019, 06:58 AM
#1
I bought a functional GPU from a trusted seller on eBay. I intended to test 3Dmark as proof of purchase after getting a newer model, but the setup failed when connecting it to my old Alienware R6. The whole system would crash during 3Dmark use, unlike with Heavenbench or Cinebench last month. Even uninstalling 3Dmark didn’t stop the crashes. Now that my old GPU is back, the program works without issues (though a bit slower). I realize I probably downloaded the wrong version—maybe I wanted the pro edition—and I might have made a mistake installing it. It’s possible my system isn’t compatible with the 2060 after all. I’m confused and worried because this could cost me $200, which is a big amount for me. Please help me figure out what’s going on.
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DraGonX541
03-12-2019, 06:58 AM #1

I bought a functional GPU from a trusted seller on eBay. I intended to test 3Dmark as proof of purchase after getting a newer model, but the setup failed when connecting it to my old Alienware R6. The whole system would crash during 3Dmark use, unlike with Heavenbench or Cinebench last month. Even uninstalling 3Dmark didn’t stop the crashes. Now that my old GPU is back, the program works without issues (though a bit slower). I realize I probably downloaded the wrong version—maybe I wanted the pro edition—and I might have made a mistake installing it. It’s possible my system isn’t compatible with the 2060 after all. I’m confused and worried because this could cost me $200, which is a big amount for me. Please help me figure out what’s going on.

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Pickmaster12
Senior Member
710
03-14-2019, 03:14 AM
#2
It's possible the Alienware R6 PSU isn't sufficient for the latest graphics card.
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Pickmaster12
03-14-2019, 03:14 AM #2

It's possible the Alienware R6 PSU isn't sufficient for the latest graphics card.

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ADIR_4444
Senior Member
417
03-14-2019, 06:18 AM
#3
What is your power supply unit? If you connect a high-performance card, it might not have enough wattage. It could also be due to outdated graphics drivers. Be sure to remove the old ones before installing a new card --> https://www.guru3d.com/files-details/dis...nload.html
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ADIR_4444
03-14-2019, 06:18 AM #3

What is your power supply unit? If you connect a high-performance card, it might not have enough wattage. It could also be due to outdated graphics drivers. Be sure to remove the old ones before installing a new card --> https://www.guru3d.com/files-details/dis...nload.html

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Lorddoom139
Posting Freak
956
03-14-2019, 10:56 AM
#4
I believed the 1060 and the 2060 drew power in a comparable way.
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Lorddoom139
03-14-2019, 10:56 AM #4

I believed the 1060 and the 2060 drew power in a comparable way.

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ISY_0815
Senior Member
566
03-15-2019, 08:25 AM
#5
Your R6 is equipped with a 460W PSU model.
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ISY_0815
03-15-2019, 08:25 AM #5

Your R6 is equipped with a 460W PSU model.

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Luidschi
Junior Member
42
03-15-2019, 09:33 AM
#6
Uninstall the previous graphics drivers and see if it resolves the issue.
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Luidschi
03-15-2019, 09:33 AM #6

Uninstall the previous graphics drivers and see if it resolves the issue.

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JKruse_
Junior Member
13
03-17-2019, 05:32 AM
#7
Great! Let's proceed.
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JKruse_
03-17-2019, 05:32 AM #7

Great! Let's proceed.

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_wolfie10_
Member
99
03-17-2019, 07:00 AM
#8
Nice!
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_wolfie10_
03-17-2019, 07:00 AM #8

Nice!