Issue Report: Green Screen Malfunction on Updated Hardware
Issue Report: Green Screen Malfunction on Updated Hardware
I've been experiencing frequent green screen crashes on a freshly built system, with no prior warning. The issue appears suddenly, sometimes within minutes or hours, and the screen turns green with no text, followed by a system restart. It doesn't occur during office tasks but only when gaming. I've never had crashes while working on documents or applications.
The crashes happen with games like Starfield, Terraria, Arma 3, and Elden Ring. I can trigger them by leaving the Elden Ring character creator open while it's idle, though the timing remains unpredictable.
In the Event Viewer, the error reads: WHEA-LOGGER Event ID: 18 – a fatal hardware error from the Processor Core, specifically a Cache Hierarchy Error (Processor APIC ID: 9). The detailed log provides more context.
My system specs are:
- Motherboard: MSI MAG B550 TOMAHAWK ATX
- RAM: Corsair Vengeance RGB PRO SL 32GB
- SSD: WD_BLACK SN770 1TB
- GPU: XFX Speedster MERC319 RX 6950XT
- CPU: Ryzen 5800x3D
- Cooler: Thermalright Peerless Assassin 120 SE
- PSU: Corsair RM1000x 80 PLUS Gold Fully Modular
I've run stress tests on GPU and CPU, but no crashes occurred. I've checked temperatures during gaming and stress testing, and everything is within normal ranges.
I've used various stress tools for GPU/CPU without triggering crashes, and kept my cooling system with three front fans and one back fan. I haven't overclocked anything.
I've reset the BIOS to defaults, updated drivers, replaced the GPU PCIe cable and reinserted it, swapped the RAM and SSD (passed memtester), reset the PC multiple times, used DDU, reinstalled the OS (Windows 11), and ran sfc /scannow with DISM.
In short, it seems to be a hardware issue involving the CPU or GPU. I'm not entirely confident, but I'm open to other possibilities. What are your thoughts? Is there another cause you think might be responsible?
Welcome to the forums, newcomer!
Please share your RAM details: Corsair Vengeance RGB PRO SL 32GB.
Do you have a link to the RAM kit?
What is your motherboard's BIOS version right now?
What is the make and model of your case?
What are the temperatures for your GPU, processor, and room air?
You're setting up a new OS (Windows 11).
Where did you obtain the installer for the OS?
The BIOS was manufactured by American Megatrends International, LLC. The release date is June 28, 2023, and the version is A.E0. It supports AMD AGESA ComboAM4v2PI 1.2.0.A and is UEFI compatible. This BIOS was used with the Corsair iCUE 4000D RGB AIRFLOW. During idle periods with multiple Chrome tabs open, performance remained stable, never throttling and staying within optimal ranges, rarely surpassing 80°C even under heavy load. Ambient room temperatures were unknown to me, not unusually high. For Windows 11 installation, I accessed the download page at https://www.microsoft.com/software-download/windows11 and created a 64GB USB 3.0 installation media without any problems.