F5F Stay Refreshed Hardware Desktop Issue occurs frequently on a recently installed computer.

Issue occurs frequently on a recently installed computer.

Issue occurs frequently on a recently installed computer.

H
HunterMann99
Member
210
01-15-2020, 04:57 PM
#1
Hello everyone! I've been dealing with this problem for a while now, even the Microsoft forums didn't provide a solution. I set up a new PC in November and had no major issues during installation, but from the very start I encountered the same problem: I see the same blue screen almost every day (driver irql not less or equal | nvlddmkm.sys). I also noticed certain triggers: 1. When I power on, Steam, Discord, and Medialab launch quickly, but if I open other apps like Chrome or a game launcher while they're loading, the BSOD appears. 2. Watching a friend's stream on Discord causes everything to freeze and then the BSOD. 3. Playing videos saved on my PC. 4. Playing video games – this is the rarest cause of the BSODs I've seen so far (mostly Microsoft support tips): - Wiped out GPU drivers completely and reinstalled them using Nvidia tools - Tried various Windows troubleshooting steps but nothing worked - Changed power settings My PC specs: Windows 10 Pro, 64-bit AMD Ryzen 9 5900X 12-core, base speed 3.7GHz, 32GB DDR4 dual-channel at 1064MHz (ASRock B550 Taichi, M.2 SSD). Please assist me, as I've lost a lot of progress on projects and games because of these crashes. Looking forward to your help, y'all!
H
HunterMann99
01-15-2020, 04:57 PM #1

Hello everyone! I've been dealing with this problem for a while now, even the Microsoft forums didn't provide a solution. I set up a new PC in November and had no major issues during installation, but from the very start I encountered the same problem: I see the same blue screen almost every day (driver irql not less or equal | nvlddmkm.sys). I also noticed certain triggers: 1. When I power on, Steam, Discord, and Medialab launch quickly, but if I open other apps like Chrome or a game launcher while they're loading, the BSOD appears. 2. Watching a friend's stream on Discord causes everything to freeze and then the BSOD. 3. Playing videos saved on my PC. 4. Playing video games – this is the rarest cause of the BSODs I've seen so far (mostly Microsoft support tips): - Wiped out GPU drivers completely and reinstalled them using Nvidia tools - Tried various Windows troubleshooting steps but nothing worked - Changed power settings My PC specs: Windows 10 Pro, 64-bit AMD Ryzen 9 5900X 12-core, base speed 3.7GHz, 32GB DDR4 dual-channel at 1064MHz (ASRock B550 Taichi, M.2 SSD). Please assist me, as I've lost a lot of progress on projects and games because of these crashes. Looking forward to your help, y'all!

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gavin_shaka
Senior Member
535
01-16-2020, 07:32 PM
#2
The speed is a bit slow, isn't it? Have you checked the system with tools like OCCT or Memtest86? Also, regarding the nvlddmkm.sys error, have you tried using DDU to remove GPU drivers and then reinstall them?
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gavin_shaka
01-16-2020, 07:32 PM #2

The speed is a bit slow, isn't it? Have you checked the system with tools like OCCT or Memtest86? Also, regarding the nvlddmkm.sys error, have you tried using DDU to remove GPU drivers and then reinstall them?

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_MKLover_
Junior Member
16
01-22-2020, 02:55 AM
#3
You used DDU to reset the GPU fully, and I can perform diagnostics if needed. Which tool should I run next?
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_MKLover_
01-22-2020, 02:55 AM #3

You used DDU to reset the GPU fully, and I can perform diagnostics if needed. Which tool should I run next?

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UltraSpace
Member
81
01-22-2020, 03:22 AM
#4
OCCT offers comprehensive features for evaluating CPU, RAM, and GPU performance. It's a good idea to run tests on each component. Note: If the system mentions "nvlddmkm.sys," consider using FurMark beforehand.
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UltraSpace
01-22-2020, 03:22 AM #4

OCCT offers comprehensive features for evaluating CPU, RAM, and GPU performance. It's a good idea to run tests on each component. Note: If the system mentions "nvlddmkm.sys," consider using FurMark beforehand.

S
shockwave06
Member
75
01-29-2020, 02:58 PM
#5
Upload the BSoD files here, I'll sort through them and see if there is anything of note.
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shockwave06
01-29-2020, 02:58 PM #5

Upload the BSoD files here, I'll sort through them and see if there is anything of note.

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NayZayRay
Member
189
01-29-2020, 04:00 PM
#6
Which tests should I execute on OCCT? It offers many choices...
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NayZayRay
01-29-2020, 04:00 PM #6

Which tests should I execute on OCCT? It offers many choices...

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IgorGGT
Junior Member
33
01-29-2020, 08:33 PM
#7
Recent motherboard firmware updates, newest AMD chipset software, and temperature readings.
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IgorGGT
01-29-2020, 08:33 PM #7

Recent motherboard firmware updates, newest AMD chipset software, and temperature readings.

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aer1late
Member
71
01-30-2020, 04:04 AM
#8
I can't upload or compress these minidump files, even though I have some that were previously sent to Microsoft Support. You can share the older ones via this link: https://drive.google.com/file/d/1eNhz27D...sp=sharing
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aer1late
01-30-2020, 04:04 AM #8

I can't upload or compress these minidump files, even though I have some that were previously sent to Microsoft Support. You can share the older ones via this link: https://drive.google.com/file/d/1eNhz27D...sp=sharing

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Pvpingbacca
Member
67
01-30-2020, 06:30 PM
#9
SMBIOS BIOS Version P2.00 AMD chip software 2.05.04.352 During gaming the GPU typically reaches about 50-70°C, while the CPU stays below 75°C.
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Pvpingbacca
01-30-2020, 06:30 PM #9

SMBIOS BIOS Version P2.00 AMD chip software 2.05.04.352 During gaming the GPU typically reaches about 50-70°C, while the CPU stays below 75°C.

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joaoplay
Member
141
02-04-2020, 05:37 PM
#10
Older system updates. Version 4.11.15.342 is outdated; refresh your chipset drivers. Applying the newest BIOS should resolve most problems.
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joaoplay
02-04-2020, 05:37 PM #10

Older system updates. Version 4.11.15.342 is outdated; refresh your chipset drivers. Applying the newest BIOS should resolve most problems.