Issue occurring during gameplay, no BSOD displayed, system restarts automatically?
Issue occurring during gameplay, no BSOD displayed, system restarts automatically?
Hi,
I set up my first PC in August 2024 and have been running Linux smoothly until now—no problems with daily tasks, development, or gaming. Last week, I upgraded to a larger SSD and installed Windows 11 on the old one to test playing CS2 on FaceIT. Unfortunately, the game keeps crashing intermittently: sometimes just a few minutes after starting, other times after an hour of play. When it crashes, the screen turns black and audio loops for about 5–10 seconds before the PC restarts automatically.
To clarify, I’ve played CS2 (150-200fps), Cyberpunk 2077 (100-150fps) and other titles on Linux without issues, but the PC fails on Windows. The SSD appears to be in good condition, as I’ve been using it for months without problems.
Details about my system:
- GPU: Biostar Radeon RX 6700 XT 12GB GDDR6
- CPU: AMD Ryzen 5 7600
- Motherboard: MSI PRO B650M-A WIFI
- PSU: Seasonic G12 GC 750W
- RAM: 2x32GB Goodram IRDM 6000MHz
- SSDs:
• SSD1: Samsung EVO 980 1TB (Linux)
• SSD2: Goodram PX500 512GB (Windows)
- Monitor: AOC Q24G2A/BK (1440p@165Hz, DisplayPort)
Windows installation: Fresh Windows 11, MSI drivers installed for Wi-Fi, Bluetooth, audio and chipset; AMD GPU drivers added.
What I’ve tried:
- Checked Event Viewer—only a Critical event 41 appears, likely related to crashes, not the cause.
- Searched for minidumps in C:\Windows\Minidumps—but none found.
- Ran hwinfo logs to verify voltage and temperature readings.
- Considered possible SSD overheating since the Windows SSD is next to the GPU, but it seems normal.
- Confirmed voltages and temperatures are within normal ranges.
The logs begin just before launching CS2 and end right before a crash. Is there anything missing? What additional steps could help resolve this?
Please download the SysnativeBSODCollectionApp and place it on your Desktop. After running it, upload the generated zip file to a cloud service using the provided link. This tool aggregates all available troubleshooting information, simplifying problem diagnosis. It does not gather any personal data. It is trusted by many respected Windows help forums, including this one. As a senior BSOD analyst on the Sysnative forum where it originated, I can confirm its safety.
You may review the contents of the zip file before uploading, though most files are text documents. Avoid modifying or removing anything. For details about each file, refer to the provided link.
Thank you for your reply. I've run the Sysnative tool and attached the results. For some reason, I can't get the tracert report to generate (it fails after taking too long). Let me know if there is anything I can do to generate that if it's necessary - I tried running tracert manually, but it also timed out.
Edit: The last crash was at 15:33 (2024/12/30). I have not been playing any game since then.
https://drive.google.com/file/d/18tGHH8g...sp=sharing
Edit2: Here is a report collected directly after the crash, happening at 22:19 (2024/12/30):
https://drive.google.com/file/d/1gEyGpOm...sp=sharing
These crashes aren't BSODs but result from live kernel events. They're serious failures that Windows can recover from, though they trigger a desktop crash. I can find evidence in the dxdiag.txt file (at the bottom if you want). These should have generated dumps, which will be in a subfolder of C:\Windows\LiveKernelReports, likely inside the Watchdog folder. Please check all subfolders under LiverKernelReports and upload any dumps you locate.
Thank you for your help. The problem was related to driving and resolved after the downgrade. I should have double-checked it before sharing this.