Is your laptop turning off suddenly while you play games?
Is your laptop turning off suddenly while you play games?
So I own an HP Omen Laptop from 2019. It has an RTX 2060 and an i7-9750H processor. When gaming, my laptop suddenly goes black without any error message, and the screen just turns off completely. Used to happen often, but since updating the BIOS it is much less frequent now and still a problem though. I am playing Genshin Impact and Mount & Blade II: Bannerlord. In Genshin, the game crashes all the time, especially when things are happening fast like fighting or opening maps. Even after updating the BIOS, Bannerlord has never crashed for me. But remember back before that update? When a lot of AI characters were in one spot at once and the game meant they should spread out, my laptop would go black immediately when I started loading the time, locking me into an earlier save file where the AI wasn't all crammed together like that. After every crash, my trackpad that I usually turn off comes back on just by itself. This feels like a CMOS battery issue maybe? So far here are all the things I have tried: update the BIOS, update drivers, replace the SSD, plug it into the charger without the power button, clean the RAM slot, make sure it is not related to heat issues, use HP Assistant to check for hardware problems but they said everything looks fine, reinstall Windows and try upgrading Windows 10 to the newest version. There is nothing else I can think of that could cause this random black screen, so my guess is that either the CPU or GPU is failing but I haven't noticed any strange visual glitches. Does anyone have an idea what might be wrong with my laptop, or is it just time to buy a new one? Thanks before you read.
It also has an Intel Integrated Graphics UHD 630 that must be turned off in BIOS, windows will still try to enable it for "Green Eco" at random times. Temp Clearance requires you to post Temperatures at Peak, where are the numbers ? Way to tell if the CMOS battery is too old - Time & Date will not hold correctly, will be off. Since Laptop, maybe your laptop battery is too old. Try playing without the battery. Laptops are not for gaming and you may indeed have a CPU overheat problem. Do you even have a fans pad ?
I'm sorry I didn't give you the peak temperature. From what I see checking the OMEN command center, neither the GPU nor the CPU gets hotter than 90 degrees Celsius (that's how I checked it in mid-battle). You can tell this isn't an overheating problem because before I swapped the thermal paste when I just bought the laptop, it would throttle at 100 degrees and still work fine. And since I changed the thermal paste, I've never had throttling happen again. The time and date are always correct or accurate in what I see right now; I'm trying to play without the battery, no crashes so far, but even though crashes happen they're pretty rare so I'm still testing it. I do have a fan pad that sits right under the intake vent. I've confirmed there isn't a thermal problem because both the CPU and GPU fans are clean, the vents aren't blocked, and the thermal paste is healthy.
Hi, in this case try swapping thermal paste for a better one just to see if it makes a difference. Make sure your BIOS is current, fans are clean, and drivers are up to date. After changing the paste, you can try testing again. You could also switch to a different Windows version or remove the battery while gaming to check if that helps. For more tests, you can disable your graphics card and just use an Intel GPU instead of the Nvidia one. Compare the results from both setups: I recommend doing this test without removing the battery first.