Is there any issue with the ASUS laptop freezing due to chronic cold?
Is there any issue with the ASUS laptop freezing due to chronic cold?
A;;CCLCSWRPWPDTLOCRRC;;;SY) (A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA) (A;;CCLCSWLOCRRC;;;AU (A;;CCLCSWRPWPDTLOCRRC;;;PU) sc.exe sdset wuauserv D
A;;CCLCSWRPWPDTLOCRRC;;;SY) (A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA) (A;;CCLCSWLOCRRC;;;AU (A;;CCLCSWRPWPDTLOCRRC;;;PU)Hello everyone,
I’ve been battling installation and stability issues on my
ASUS Vivobook Go E1504FA Laptop
.
Below is a consolidated timeline, logs, and diagnostics so far. Hoping you can help me pinpoint the root cause.
Laptop Specs
Processor: AMD Ryzen 5 7520U with Radeon Graphics (2.80 GHz); System type 64-bit operating system, x64-based processor
RAM: RAM 8.00 GB (7.28 GB usable) LPDDR5
Storage: Intel SSDPEKNU512GZ 512 GB NVMe
GPU: 486 MB AMD Radeon Graphics
BIOS Version: American Megatrends International, LLC. E1504FA.314, 11/04/2025
(I have 2 DxDiag txt reports I saved when I started using the PC and about 2 weeks ago).
Quirks of the PC:
When it goes to sleep mode (due to power management settings or lid closing), it doesn't turn on; it keeps blinking (indicating that it's in sleep mode), but `Ctrl + Alt + Del`, Power Key, closing/opening lid don't do anything. No reaction whatsoever. So, I have turned off sleep and I don't use hibernation even though I am a Flutter developer.
It occasionally hangs and I have to force-shutdown to be able to continue using it. I was never able to find the cause; I have a txt where I write the dates and time; over 20 between 2024-03-09 and 2025-07-27.
Mid-June 2025, I started getting BSoDs (blue) with code "IRQL_NOT_LESS_OR_EQUAL" and I uninstalled OneDrive to get them to stop. This was after I reset Windows Update.
Commands I ran during the process:
sc.exe sdset bits D
A;;CCLCSWRPWPDTLOCRRC;;;SY) (A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA) (A;;CCLCSWLOCRRC;;;AU (A;;CCLCSWRPWPDTLOCRRC;;;PU) sc.exe sdset wuauserv D
A;;CCLCSWRPWPDTLOCRRC;;;SY) (A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA) (A;;CCLCSWLOCRRC;;;AU (A;;CCLCSWRPWPDTLOCRRC;;;PU)
Error I pinpointed -- "Unable to start a DCOM Server: {94269C4E-071A-4116-90E6-52E557067E4E}. The error: "2147942402" Happened while starting this command: "C:\Users\<my username>\AppData\Local\Microsoft\OneDrive\25.091.0512.0001\FileCoAuth.exe" -Embedding"
After resolving the BSoD crashes, I started looking at Event Viewer when the PC hung and I had to restart (by forcing a shutdown first), and these 2 stood out:
The SNMP Service encountered an error while accessing the registry key SYSTEM\CurrentControlSet\Services\SNMP\Parameters\TrapConfiguration.
The event logging service encountered an error while initializing publishing resources for channel Microsoft-Windows-USBVideo/Analytic. If channel type is Analytic or Debug, then this could mean there was an error initializing logging resources as well.
The driver detected an internal driver error on \Device\VBoxNetLwf. (I uninstalled VirtualBox as I was no longer using it and stopped seeing this afterwards).
I'm on the internet 99% of the time, and while cleaning the fan about a month or two ago, I damaged the MAIN cable and swapped it with AUX on the network card. Made 2.4 GHz connections stronger and bluetooth weaker.
Problem
Last Wednesday, (2025-07-23), the PC restarted by itself; no BSoD or warning/error message, just froze for a few seconds, turned off and started; it had only done that rarely (2025-05-05 1326 hrs; 2025-06-30 1221 hrs; 2025-07-19 1437 hrs).
So, I set out to reset the PC; upon reaching 68%, it restarted only to boot normally.
I freed up space on my disc and executed
`chkdsk C: /f /r
` which ran on restart and completed without showing me a message; rebuilt WinRE using `
dism /Online /Cleanup-Image /RestoreHealth
`, which completed successfully; I have the latest BIOS and drivers; tried resetting (with config to keep files and use a cloud download unlike the first time which I attempted with my local installation). Computer completed download and proceeded to restart. Showed black update screen with white text; I didn't see what percentage it reached before restarting, but upon rebooting, it displayed "Resetting this PC " with ASUS logo above it, until it reached "Resetting this PC 68%" and kept loading for about 20 minutes, then displayed "Undoing changes", rebooted with a blue screen displaying "Reset this PC" (header), "There was a problem resetting your PC. No changes were made", a "Cancel" button I clicked for the PC to restart and another black screen "Updates are underway" Please keep your computer on." and then it booted, I logged in and it displayed a failure message.
Troubleshooting Steps
Next day (2025-07-24), I proceeded to Reinstall instead (
Settings> System> Recovery> Reinstall now
) and when the reinstall completed successfully, I proceeded to" Reset PC" which completed this time. After the reset, I proceeded to restore my software (reinstalled apps, restored app data and signed in to accounts). I was able to do that without further encumberance into Friday, and started getting back to my workflow when I got a restart (no error/warning message, blue/black screen) on Saturday (2025-07-26, 2258 hrs) and 3 more at 2025-07-27 0026 hrs, 2025-07-27 0140 hrs, and 2025-07-27 0149 hrs.
I checked Event Viewer and saw these 3 errors stood out:
The ASUS System Analysis service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: Restart the service.; Source: Service Control Manager - Config Read Failed Config: 18 Error: More data is available. Source: Windows Firewall with Advanced Security
The SNMP Service encountered an error while accessing the registry key SYSTEM\CurrentControlSet\Services\SNMP\Parameters\TrapConfiguration.
The event logging service encountered an error while initializing publishing resources for channel Microsoft-Windows-USBVideo/Analytic. If channel type is Analytic or Debug, then this could mean there was an error initializing logging resources as well.
The 2nd error got me to thinking I had issues with the display driver or GPU because I was also watching a video on VLC Media Player when the last 3 restarts occured (with the first one, I only had VLC and Visual Studio Code open), so I tried opening the AMD, only to see this
pop-up
.
Next step I took was to ascertain VLC as a non-issue, and I saw it wasn't -- because I hadn't updated it in more than a year, use it daily without problems, and it only made the screen go blank once (not black) for like 30 seconds . So, at the suggestion of a friend, I proceeded to make a Clean Install instead of the reset I was hiding behind to keep OEM drivers, apps, and configurations.
Before I attempted the Clean Install, I also went through the following:
A blank desktop screen
(image)
Disabled the network driver in Device Manager (
image
).
I got the Windows 11 ISO from Microsoft and flashed it onto a 16 GB TOSHIBA flash drive and booted from it. But,
I got a BSoD (SYSTEM_THREAD_EXCEPTION_NOT HANDLED). Didn't know the installer showed BSoDs prior to this.
The PC restarts whenever installation started and reached up to 11%-15%-17% and starts installation anew or boots the installed OS (depending on boot priority in BIOS settings).
I tried the "Previous Version of Setup" and got another BSoD (KMODE_EXCEPTION_NOT_HANDLED). When it didn't show the BSoD, it started installation and reached up to 11%.
The installation halted and PC restarted at random progress: 3%, 11%, 23%, 30%. So, at suggestion I removed the network card and detached the antenna cables. But, upon starting the installation again, I got a shutdown at 17%.
I realised my Windows installation had broken by this time, as I started noticing "Automatically Repairing" loop which always failed. I did not care to fix this installation because I was focused on making a Clean Install.
I got Ubuntu 22.04 from anothed friend (who'd installed it on his PC when Windows started acting up), flashed it using YUMI exFAT (because writing to the flash with Rufus took hours when there're multiple small files while YUMI only copied over the ISO + configuration to boot) and I booted live after re-connecting the network card.
Ubuntu worked for some hours - during which I backed up files on the PC SSD to an HDD with Wi-Fi and Bluetooth turned off - then crashed at around 1500 hrs on
Tuesday
after I turned on Wi-Fi to browse the net. I'd just clicked mpv.io/installation because Ubuntu didn't support mkv out-of-the-box.
Wednesday,
I removed the network card & SSD and for the next ~7 hrs, played mp4 videos on Firefox, then put back the SSD and continued playing videos for another 2 hrs, more or so; I put back the network card again with the damaged antenna cable disconnected and only the working one connected.
I sent a 1.3 GB file (over bluetooth) from a phone to the computer successfully, switched the working cable (from MAIN to AUX) on the network card and sent the same file again (which I stopped at 70% because it took hours and network seemed an unlikely cause of the trouble).
Thursday
, I wiped the SSD (using diskpart from the installation media) and tried installing Windows 11 again. It failed as it did before - shutdown when it started installing and booted up again - never reaching beyond 30%.
I removed the network card and ran memtest86 (
https://memtest86.com
). It ran successfully and reported no problem.
I added Win 10 to the flash and tried installing it. First time, it went up to 96% before failing as Win 11 did!
Win 7 didn't boot and I didn't use Rufus to flash it due to long hours it'd take.
Friday
, I downloaded Linux Mint (Cinnamon) and booted it live; it froze 3 times (1st time when I booted live; 2nd time when I tried booting in grub mode instead of normal mode on YUMI, which just hung while loading; 3rd time was after installing it, when I played a video, and it froze like 2-5 seconds into the mkv). Also, unlike Windows, it didn't restart and I had to force shutdown; third was at 2350 hrs, 20250801 and when I checked the logs (
sudo journalctl --since "2025-08-01 23:45:00" --until "2025-08-02 00:00:00" > ~/freeze-journal.log
), I only saw
Aug 01 23:50:35 khalifa-Vivobook-Go-E1504FA dbus-daemon[1077]: Activating service 'io.github.celluloid_player.Celluloid' requested by pid=1884 (/usr/bin/nemo)
Aug 01 23:50:36 … Successfully activated service 'io.github.celluloid_player.Celluloid'
Aug 01 23:50:37 … Celluloid[13655]: Cannot load libcuda.so.1
Aug 01 23:50:37 … rtkit-daemon[1090]: Made thread 13695 of process 13655 owned by '1000' RT at priority 20.
Aug 01 23:50:37 … rtkit-daemon[1090]: Supervising 8 threads of 5 processes.
All 3 freezes/hangs occurred with the network card removed and SSD inserted.
Saturday
, I reconnected the network card and was able to download Ubuntu 24.04 (6.3 GB) so I could install to see if I wouldn't get the crashes. Installation failed, though on lookin it up, I have found it to be a non-isolated incident common with the version I got (
).
Today is
Sunday
and after downloading Fedora, adding it to YUMI, and booting with SSD and Network Card removed, it has stayed on for about 9 hours now, mostly idle, until a few minutes ago when I left it to upload pictures on IMGUR and the computer shutdown, then restarted. I didn't load Fedora, though.
What
is the cause of this predicament the PC has been going through and how can I resolve it?
PSU: model, make, wattage, age, condition (original to build, new, used, refurbished)?
Past heavy usage for gaming, video editing, or bit-mining at any point?
= = = =
Power down, unplug, and open the case.
Remove dust and debris.
Check that all connectors, cards, RAM, jumpers, and case connections are securely installed.
Examine thoroughly with a bright flashlight for any signs of damage.
PSU
Make: ASUS
Model: ADP-65GD D
Power Output: 65.0W
Age: 2 years, 2 months (202306)
Condition: brand new, included with the system.
I began gaming recently, though not intensely. Around June I believe. If I check the screenshot date, I can pinpoint an exact moment. Played old titles like Assassin's Creed and started with Assassin’s Creed 2.
Video editing is minimal on Clipchamp. I just installed Camtasia 24. Also, I’ve been using an older version of "Free MP4 Video Converter" (not as effective on Windows 7, but it handles various video/audio formats).
No bit-mining activity. I frequently use VS Code with Firefox, sometimes opening two windows at once; recently I’ve also run Flutter apps in Chrome, though I don’t use the Android Emulator.
I plan to open the case, take out the board to inspect the RAM (this is the first time as it’s on the opposite side under the keyboard, which is secured to the case), and provide an update.
Later, I ran the PC for roughly six hours to rapidly build my pitch deck for the Solana Mobile Hackathon. It stopped at 0350 hrs (UTC). I was watching a YouTube video and the audio kept repeating for about five seconds. The interface remained unresponsive.
I edited the video using Kdenlive and opened Firefox. When it froze, I had two Firefox windows running, the Sound Recorder, and the File manager. After about five minutes, I forced a shutdown.
In summary, you've set up both Windows and Linux on the system and the issues persisted with each operating system.
The issue began on Windows and a fresh installation didn't resolve it.
Linux was set up, but the problem persisted.
Good, about the memory.
Heat and/or power problems are frequently the reason for laptops failing (along with drops or physical harm). That makes sense, right?
Is the interior free of dust and are the fans functioning correctly? Has this device ever been replaced (new thermal paste or pads)?
Excluding the SSD, everything else points to a CPU or motherboard issue, which would require replacement.