Is there an issue with RAM or a software problem?
Is there an issue with RAM or a software problem?
I purchased a PC and am experiencing some issues. When I power it on, it repeatedly force-restarts three or four times until it starts correctly; sometimes this happens while playing games like Overwatch or LoL. The seller mentioned the warranty covers software issues, suggesting a simple reinstall of Windows could fix it. However, I suspect the problems during the reboot might be linked to the RAM. Some error codes I've noticed include MEMORY_MANAGEMENT, CACHE_MANAGER, SYSTEM_SERVICE_EXCEPTION, PFN_LIST_CORRUPT, and IRQL_NOT_LESS_OR_EQUAL. I’ve heard that these could be resolved by removing the RAM modules and cleaning them with an eraser, but I’m hesitant because the device is still under warranty and the seller doesn’t want to accept it’s a hardware fault. I’d like to know if these issues are likely caused by the operating system or definitely by the RAM. (I haven’t reinstalled Windows yet; I’m unsure how to do that, so I’m taking the PC to a professional for repair.)
Welcome to the forums, newcomer!
Please list the specs to your build like so:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
include the age of the PSU apart from it's make and model. BIOS version for your motherboard at this moment of time.
MEMORY_MANAGEMENT
CACHE_MANAGER
SYSTEM_SERVICE_EXCEPTION
PFN_LIST_CORRUPT
IRQL_NOT_LESS_OR_EQUAL
In the interim period, please pass on the .dmp files, hosting them on a site akin to DropBox and then pass on a link for us to look through them.
You would need to run memtest for 10 passes and see if you get any errors.
I didn't want to do that since the device is still under warranty and the seller doesn't want to recognize it's a hardware problem.
You might want to talk to the people who built your system and clarify what the criteria's for your system's warranty are.
Moved thread from Components section to Systems section.
We require a comprehensive list of every component. Please detail the make and model of each item. Also, provide the full history of the situation regarding the warranty inquiry.
Here are the details you provided, rephrased for clarity while keeping the original meaning and structure:
The specifications from my invoice and the system are as follows:
Processor: AMD Ryzen 5 5600GT
Motherboard: BIOSTAR A520MHP (BIOS version: 5.17)
Memory: 16GB (2x8GB) DDR4 at 3200MHz
Storage: 480GB Netac SSD
Graphics: Built-in Radeon Graphics
Power Supply: Unknown (brand new, purchased in March 2025; I don’t want to open the case to avoid risking the warranty)
Operating System: Windows 11 Home
Regarding the .dmp files: I have attached a zip archive containing the most recent minidumps. Kindly confirm if these are accurate:
https://drive.google.com/file/d/1gAZKVcR...sp=sharing
Background: I purchased this PC in March 2025. By May, the system would not boot into the OS and would jump straight to the BIOS. The only solution was forcing a hard shutdown and restarting. Over time, the issue worsened, needing several reboots just to reach the desktop.
I returned the device to the seller (in another state) for repair. It came back in August and functioned properly until late December 2025, when these repeated restarts started. The seller claims it’s a software problem because “they already tested it in August” and is asking me to reinstall Windows.
However, considering the error codes (such as PFN_LIST_CORRUPT and MEMORY_MANAGEMENT), I strongly believe there may be a hardware fault with the RAM. The seller seems defensive and uncooperative about a possible hardware failure.
I plan to bring the PC to a professional technician this Tuesday for a clean Windows installation and a MemTest86 run. I need official evidence of the hardware issue to resolve the warranty matter.
P.S.: Apologies for my English; it’s not my first language and I’m still getting used to it. Thank you again for your help!
CPU: AMD Ryzen 5 5600GT
Motherboard: BIOSTAR A520MHP (BIOS version: 5.17)
If choosing a Ryzen 5000 series chip, I would recommend a more advanced motherboard with a superior VRM layout. Regarding the BIOS version you mentioned, it doesn't appear on their support page. Would you verify the BIOS status inside your BIOS or try CPU-Z to confirm?
I examined your .dmp files using WinDBG and noticed amdkmdag.sys.
Maybe attempt to remove all GPU drivers in Safe Mode with DDU, then reboot and install the newest driver from AMD's support site via an elevated command—right-click the installer and select Run as Administrator.
The only solution was forcing a hard shutdown and restart. Eventually, it worsened, needing several reboots just to reach the desktop.
This suggests a possible BIOS incompatibility with your SSD or a power supply that can't fully support the system.
Looking at your specifications, I'm worried you received a subpar PSU—besides the low-quality SSD, which is essentially a slow USB2.0 drive. I've seen Netac SSDs; if they function, they do, but if they fail, they're useless.
In short, you ended up with the least desirable option among your choices. For better results in the future, consider working with a reputable system builder.