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Is the pre-built PC experiencing a boot loop issue?

Is the pre-built PC experiencing a boot loop issue?

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Nivek360
Member
68
12-20-2023, 07:08 PM
#1
Good afternoon. I purchased a pre-built PC from Best Buy using the provided link. The issue is that it installs Windows improperly, repeatedly asking for language and keyboard settings before restarting. I attempted the recovery environment’s startup repair, which returned an error message about the PC not being repaired. I also tried installing Windows from a USB drive, but it froze and crashed afterward. I remember seeing error code 0xc0000001, though I couldn’t capture the details. Can you help me resolve this? What steps should I follow?
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Nivek360
12-20-2023, 07:08 PM #1

Good afternoon. I purchased a pre-built PC from Best Buy using the provided link. The issue is that it installs Windows improperly, repeatedly asking for language and keyboard settings before restarting. I attempted the recovery environment’s startup repair, which returned an error message about the PC not being repaired. I also tried installing Windows from a USB drive, but it froze and crashed afterward. I remember seeing error code 0xc0000001, though I couldn’t capture the details. Can you help me resolve this? What steps should I follow?

A
alexg325
Junior Member
15
12-22-2023, 09:48 AM
#2
I obtained the installer from the official source website.
A
alexg325
12-22-2023, 09:48 AM #2

I obtained the installer from the official source website.

L
LoveGold__
Junior Member
9
12-29-2023, 06:36 PM
#3
Sorry I’m not very familiar with technology, but I just downloaded the Windows 11 installer from https://www.microsoft.com/software-download/windows11, created the installation media, and put it onto a USB drive.
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LoveGold__
12-29-2023, 06:36 PM #3

Sorry I’m not very familiar with technology, but I just downloaded the Windows 11 installer from https://www.microsoft.com/software-download/windows11, created the installation media, and put it onto a USB drive.

P
paulkadots
Member
210
12-30-2023, 10:34 PM
#4
This computer includes Windows 11 Home pre-installed.
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paulkadots
12-30-2023, 10:34 PM #4

This computer includes Windows 11 Home pre-installed.

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Valkxz
Member
212
12-30-2023, 11:13 PM
#5
Yes, but it remained trapped in an endless loop, repeatedly selecting keyboard options before the computer would crash and restart the same cycle once more? I’m unable to move past that menu.
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Valkxz
12-30-2023, 11:13 PM #5

Yes, but it remained trapped in an endless loop, repeatedly selecting keyboard options before the computer would crash and restart the same cycle once more? I’m unable to move past that menu.

J
Just_Ricardo
Member
136
12-31-2023, 06:31 AM
#6
Bring the pc back to Best Buy. Let them handle it.
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Just_Ricardo
12-31-2023, 06:31 AM #6

Bring the pc back to Best Buy. Let them handle it.