Is the new Asus laptop experiencing freezing and frequent reboots without any crash errors?
Is the new Asus laptop experiencing freezing and frequent reboots without any crash errors?
Absolutely, I'm really feeling this way too. I'm super annoyed with what's happening, but I understand why. As a tech enthusiast, I get excited when I dive into these topics. Until I have to go back to the store where I bought it (it's over an hour away), I'll keep studying and preparing for similar situations.
I've been keeping this system running non-stop for the past 42 hours without any freezing problems. Everything has stayed stable.
I've been working on editing videos, playing a few games, using a DAW, and mixing some WAV files—no issues encountered.
The only observation is that the power button sometimes fails to respond when pressed if it isn't connected to the power brick. The battery remains healthy, but the button can be unresponsive occasionally. Once connected, it works properly and the battery stays around 80%.
This seems like a typical problem with newer models that gets resolved after a BIOS update.
Otherwise, I've been doing well up until now.
Just wanted to give you a brief update for anyone keeping track of this matter.
I've been operating the machine continuously for more than 12 hours, handling light gaming and various non-intensive tasks. Performance has remained stable—no freezes, crashes, or irregular behavior. I didn't encounter the problematic Armoury Crate that caused instability, nor did HWmonitor become a likely culprit.
For those facing similar freeze issues, here are the steps I followed to restore smooth operation:
1) Reinstall Windows
2) Install chipset, Nvidia drivers, and sound settings
3) Update My Asus and install suggested drivers
4) Install remaining Windows drivers afterward
5) Open Device Manager, locate any unrecognized devices, copy their IDs to ChatGPT for identification, then manually download the drivers from Asus
6) Install GHelper and remove Asus entirely. Ensure no other Asus processes are active (an option exists in GHelper).
It's crucial not to use HWmonitor during this process.
I completed these actions after the last freeze, and everything is now functioning well. I have roughly a week left before the return window closes. I'm confident it will remain smooth as it has been so far!
My situation is very similar to this user situation where I still have time to return mine. But as he stated, mine has also been running very well and I've been using it for just about everything the last 48 hours. Video editing, gaming, DAW audio work with VST plug-ins, and other tasks.
I pretty much did the same steps that he did, the only difference was, when I installed Windows, I did a full reinstall where I used Windows 11s installer tool to completely delete all the partitions on the SSD drive to make it unallocated, and then made a new partition to install Windows on. The windows installer will then maje it's own multiple smaller partitions that are needed for recovery options and whatnot.
I must add though, there is an option in the bios that you have to turn off in order for the windows installer to see your SSD doing this install method. You have to go to the advance option in BIOS and disable the VMD option. Then when you restart the system, the Windows 11s installer will see your SSD so you can select it so install the OS. This has something to do with the Intel rapid storage raid ordeal. Turning off vmd mode bypasses the need for the Intel IRST driver fishing the install process to wear Windows 11 installer will see your SSD as usable.
This method of deleting all the partitions and making a brand new one from scratch completely wipes out any possible scenarios of armory crate or any other buggy software to be left behind from the factory.
The other thing that I was able to do during the install process was completely bypass Window's requirement to sign into a Microsoft account and get online for updates right away (hit up YouTube and search for 'bypassnro' to see how to do this). So I was able to install just the very basic bare bones OS And then manually installed all the drivers from the Asus website and the myasis app and whatnot after that. I then grabbed all the windows updates.
This is useful because Windows installer will check the ID of the computer and automatically download a certain update package that is specifically designed for these models of laptops, and could very often add armory crate and other things automatically that you don't need that could potentially cause issues down the road until they finally update these things to make them workable.
My freezing issues started after I did all this. Much like this user above, it very well could have been because I was also using the the HW monitor app. He ended up completely reinstalling Windows AFTER he installed that app to get his freezing issue resolved.
I had just freshly installed Windows and put the app on afterwards and the freezing started for me. So in order to make sure that I got rid of the app and all traces of it, I used an app called Revo Uninstaller Pro, which is a fantastic app for uninstalling software you don't want on your machine. If you're interested in using it, you can get a cheap license for the portable version and just run it on an external SSD or flash drive and use it on multiple machines.
After Reavo uninstalls any app or programs, it goes further than the basic uninstaller in Windows does by going into the registry and cleaning up all the garbage files and folders left behind. Windows then treats it as if the app was never ever installed on your machine.
I'm grateful for the people on this forum that have helped me over the years in situations like this. These scenarios can be huge headaches, especially when you use these machines for the sake of running your own small business like I am.
I hope other users down the road who may have come into this issue will get help from this threat as well. I have been in talks with members of aces tech support and I will be passing this information along to them as well.