Is the new Asus laptop experiencing freezing and frequent reboots without any crash errors?
Is the new Asus laptop experiencing freezing and frequent reboots without any crash errors?
Hey everyone,
I just received an Asus ROG Strix Scar 18 (2025) laptop today, model G835LW-XS97. I used it for 3 to 4 hours without any problems. All my applications were installed smoothly and everything was set up correctly. I ran a few 3D Mark bench tests without any issues either. However, recently I experienced a few full Windows freezes followed by automatic reboots. There was no BSOD displayed; the system would just hang and then restart on its own.
I updated the BIOS and drivers to the latest versions and am currently running Windows 11 Pro with all available updates for the 24H2 version. These freezes occurred randomly, sometimes when I wasn’t doing anything intensive. The first incident happened while trying to switch from an Intel integrated GPU to a dedicated NVIDIA GPU. It froze, requiring me to hold the power button and restart.
The next time it happened, the laptop was idle on the desktop. During the third and fourth occurrences, I was adjusting some power plan settings. Everything would freeze completely—no mouse movement, no keyboard response, no blue screen. After that, the system would shut down entirely and then reboot.
At first, I had the latest NVIDIA studio driver installed (since I do more production work than gaming). I thought this might be the cause of these issues. Now I’m using the latest game-ready drivers, but so far there have been no problems. It’s only been a few minutes, and I’m still waiting to see if it persists. This is the second laptop I’ve tried with these problems, and the first had keyboard-related issues.
I’m wondering how to obtain proper Windows log files for sharing and troubleshooting. Any suggestions would be appreciated!
I just received an Asus ROG Strix Scar 18 (2025) laptop with model G835LW-XS97 today. The device includes an RTX5080 GPU. I’m checking if a first release driver for your discrete GPU is available, possibly due to the failed driver from Nvidia. Using DDU in Safe Mode (intel, AMD, Nvidia) to clear all GPU drivers might help. Then manually download and install the latest driver from the provided link.
I definitely don’t have time for all that. While trying to reply on that laptop, it froze and crashed once more.
That happened right after I completed a 3D Mark stress test lasting around ten minutes. Almost immediately after it shut down, I opened my email client and noticed the alert asking me to respond. I clicked the link and began typing my reply, but it froze again.
I reached out to Asus Support, who suggested a fresh Windows installation. I followed their advice and performed a clean install. When Windows 11 started, the available drives didn’t show the SSD at all. After some research online, they advised disabling the VMD controller in the BIOS. Once that was done, the drive became visible.
I removed all partitions where the drive was unallocated and created a new partition for the Windows installer. It successfully installed Windows 11 and asked me to connect an Ethernet cable to proceed. I connected it and downloaded the updates before rebooting.
Upon restarting, the system displayed the Asus ROG splash screen. The spinning circle that indicated loading would briefly spin, then freeze, leaving the screen blank for a moment before the laptop restarted. It didn’t reboot or crash at all—I had to perform a hard reset each time.
I then reformatted the drive and reinstalled Windows using the same steps. The loading circle froze in the same manner, rebooting after a few seconds. I waited about four to five minutes before it did nothing.
It seems the issue might be related to the SSD. I replaced it with another SSD and repeated the process. The second SSD also froze exactly like the first one. Could this be a hardware problem?
I sent back the Asus laptop in favor of another one from the same ROG Strix line. This second unit was another model within the same family. A similar problem occurred. Windows 11 Pro is fully updated, with the latest BIOS and drivers installed. Occasional freezes and constant flashing of the power LED are prompting frequent hard resets. I’m unsure what’s happening with these Asus devices, but they seem to be in disrepair and not suitable for release.
I understand what you're going through. The same issues have been occurring since the first day of using my laptop. I own an ASUS ROF STRIX SCAR 18 with 5090, 64gb RAM and a 2tb SSD (model G835LX-SA015). It's been only a week, but it's really annoying to have these random freezes without any clear reason.
My first one I received this past Friday started freezing within the first 7 hours of use. The second one started doing it the next day after I got it exchanged. I called Asus tech support and they said they have been getting calls about issues, but mine issue wasn't the one that was 'wide spread' so far, yet I am seeing more and more forums and reedits online about it.
On this most recent model I got (the G8151W). I did a complete fresh install of Windows. As in, I made a Windows 11 USB boot drive using the Microsoft creation tool, booted the laptop from that, and used the Windows 11 installer to totally wiped the drive. Deleted all the partitions to where the entire drive was unallocated, then created a single partition for the entire drive, and told Windows installer to use it. It then creates the other smaller partitions for recovery and whatnot. I then even Bypassed the reequipments to be online to complete the install so I had NOTHING but the base OS on it. Then I installed all the drivers for it from the My Asus apo and their website, grabbed all the Windows updates, and all the NVidia updates. It ran solid for about 1 day, and then started freezing. Every time it froze, it was doing different simple tasks. I wasn't even pushing it. It was simple web browsing, e-mail client, ect. When it would freeze, then power LED would just rapidly blink white and I would have to do a hard reset by holding the power button down.
I think you should call them and let then know. More and more reports are coming in that these are not working correctly. The annoying thing about it for me is, the closest Best Buy is an hour and a half away, and I have to keep doing these returns in person. I only get 14 days to test it before the return window closes. So it is either I tough it out and hope it's software related and not hardware related and wait for updates and risk that it may not need an RMA, or I just talked it back to the retailer and get my refund and be done with it.
When I went to this BestBuy this past weekend, they opened the laptop I was returning and half grilled me about it as if I didn't know what I was doing and tried to get me pay extra for their geek squad people to look at it. I shut that attempt down real quick.
My current laptop is an Asus ROG. Going on 5 and a half years without any issues, but obviously, it's starting to show it's age being that old. I am going to be looking at other brands on this next purchase. 3 duds in 2 months with more reports of issues coming in is enough evidence for me that these ones are not ready.
This situation is really frustrating, especially with the 14-day return policy. It’s the same kind of problem you described—either deal with it now or wait for a fix. But someone on another forum pointed out that owning a new model means accepting early updates or patches to resolve these kinds of issues.
I’m not particularly thrilled about this, since I didn’t expect anything from a device worth $5k.
Today, I think I might have identified the cause of my freezing issues. It turned out to be HwMonitor software that I had running continuously to monitor temperatures and voltages. It seemed to interfere with sensors and keep freezing without any clear reason.
What I did was reinstall Windows from scratch, added all drivers from Asus and Windows Update. I also switched from Armoury Crate to GHelper because others were complaining about its instability, which led to freezing, stuttering, and occasional crashes.
I wasn’t sure GHelper would work well yet, but it seems promising. I’ll keep an eye on the updates and let you know if things improve.
I just repeated the same steps 45 minutes ago, reinstalling Windows from the ground up. I skipped the online installation process to get just the base OS without signing in to an MS account. I also didn’t install Armory Crate, thinking it might be causing the freezing issue. I downloaded all the manual drivers and performed the updates, but I experienced a freeze just now.
In your message, you mentioned using the HW Monitor app from CPUID while running a GPU stress tester to check temperatures. Could you clarify which application you were monitoring?
The issue started when I first used this HwMonitor. It would freeze intermittently every 1-3 hours. That changed after I stopped installing it during the latest Windows update. So far everything is working fine.
Right now, I don’t rely on any extra monitoring tools except the built-in GHelper, which is enough for now.