Is it normal for a consistent game to disconnect without any error alerts on a high-performance PC setup?
Is it normal for a consistent game to disconnect without any error alerts on a high-performance PC setup?
Hello Tom’s Hardware Community,
I’m facing a strange problem where I get unexpectedly removed from several games—mainly Counter-Strike: Source (CS2), PUBG, and sometimes Red Dead Redemption 2—without any warning signs. This doesn’t happen with other games like Dead by Daylight.
System Details:
• CPU: Intel Core i9-13300
• Cooling: Cougar Fan (2000 RPM with heat sink)
• Graphics Card: PNY RTX 4070 Ti
• RAM: Corsair Vengeance 64GB DDR5 (4x16)
• Motherboard: ASUS Z790 Prime
• Storage: Crucial P3 1TB PCIe SSD
• PSU: Cooler Master 750W
Steps I’ve tried:
1. All drivers are current.
2. Windows is fully updated.
3. Game files verified via Steam.
4. Temperatures stay between 40-60°C during play.
5. Hardware diagnostics using PC Mark, CPU-Z, etc., show no issues.
Still experiencing this. Anyone have ideas on how to fix it?
Is the crash a restart or a crash to desktop?
Are there any issues recorded in the reliability log? If the PC has restarted before, it will display Hardware errors here, as Windows interprets any unexpected restart this way.
Are all the components consistent with a single set? Intel CPUs handle mixing sets well, though they aren't flawless.
Hi thanks for your replay
It seems the PC restarts itself just once. On other occasions (more than 50 times randomly), it returns to the desktop.
Regarding the recent crashes during PUGB, I didn’t see any errors. I checked the event listener in Windows and found no error records, which adds to my confusion.
I don’t believe there’s a hardware issue, since I haven’t experienced any crashes while playing Dead by Daylight.
grumbles about ms not simplifying this next window...
search for System Information
In the app, tap the plus sign next to software environment
Click on the Windows Error Reporting header and pause... the wait time varies depending on how recently it was installed.
Eventually the right-hand column will become complete.
Unfortunately, the sorting method for the date field is alphanumeric, which prevents proper date sorting.
Anyway, click on the Type Header. This will categorize them into Application Errors and Windows Errors. I’m interested in the second type.
Expand the screen to fit as wide as possible and locate the divider in the title header after Details so you can view the full description per line.
What I need is Pre Radar errors or BEX errors.
For example, here’s mine—it looks like it’s not just Diablo 4 with a memory leak.
A BEX error is a “Buffer Overflow Exception.” This occurs when Microsoft Windows notices a program attempting to store more data than the allocated memory allows. It’s like trying to fill a glass beyond its capacity until it overflows.
RADAR is Microsoft’s tool for detecting memory leaks, so this error signals that an application isn’t managing memory correctly.
Both issues are related to games. Windows is closing them to prevent further errors from happening.