Investigate the issue with the newly purchased used PC that shows kernel power 41 (63).
Investigate the issue with the newly purchased used PC that shows kernel power 41 (63).
I recently acquired a used PC as a gift from my sister for her boyfriend. I ran some games on it for about three to four hours each day over the past two days, totaling roughly eight hours. It has crashed twice due to the "kernel power 41 (63)" error. I haven’t noticed any BSODs except for restarts right after turning it on. So far, it seems stable during gameplay unless I power it up for a short time. I’m trying to figure out if this points to hardware issues and am looking for advice on how to fix it before she receives it. This is the model I bought—it’s an OEM unit, not a prebuilt one. The product page links to a Danish electronics store, but the specifications should still match https://www.elgiganten.dk/product/gaming...ter/185767. The only difference noted is an extra 8GB RAM added by someone who previously owned it.
The shutdown notice is vague about the issue. Have you reached out to the seller? Buying used items comes with risks. You’ll need to perform standard checks. Review the event logs and device manager. Inspect CPU and GPU temperatures. Examine storage devices using tools like CrystalDiskInfo. Disable any overclocking, including XMP profiles—since he added extra RAM that may vary in speed. Run a memory test. Remove the additional RAM he installed and see if it resolves the problem. Use any available spare parts to help diagnose and eliminate faulty components. With such problems, it’s hard to predict whether the error will be fixable or how quickly you’ll identify the cause. The specifications listed there seem outdated, and it’s unlikely Elgiganten still offers a warranty.
Scan C:\windows\minidump for existing files. If present, move the minidump folder to Desktop and submit a copy as requested.
I discovered the issue via the event log, but I'm uncertain if it provides further details about the crash. The temperatures appear normal even when under load. Since the crash occurred shortly after startup and no games or programs were running, it's unclear if overheating is the cause unless the PSU emitted an excessive surge. I plan to install the CrystalDiskInfo now—maybe the 9400f can't be updated? I ran a Windows memory test for RAM, which showed no problems. It might not be sufficient for accurate results. I don’t have any spare components, so I’ll need to purchase replacements.
I understand you want to confirm whether the issue might be related to the GPU or CPU. It seems the crashes happened briefly after powering on and before starting a game, which suggests a possible hardware or software instability rather than a typical GPU or CPU failure.
When you bought the pc, did you a fresh reinstall of Windows? Did you turn off the XMP profile for the ram? You do that in the Bios. The powersupply listed on the specifications says it's 500w, and nothing else. It could be abit weak and of poor quality, and could've got weaker with age. Elgiganten can cut corners with their pre-builds and put in a low quality powersupply that works just enough long time to cover the warranty period. Anyway if you don't want to get new parts for it I think it's better to don't give it away and instead salvage something useful from it...
It seems there’s a video failure (116) twice, possibly due to a faulty GPU (BUGCHECK_P3: ffffffffc000009a). I’m about to share my thoughts so you can verify. Probably not a new GPU needed, but since it’s used, did you reinstall Windows? If yes, try reseating the GPU. You could also test this setup on another machine and follow steps 1–13 from the guide. This should help identify issues without a full replacement. Let me know what you find!