F5F Stay Refreshed Hardware Desktop Investigate audio issues and latency problems during troubleshooting

Investigate audio issues and latency problems during troubleshooting

Investigate audio issues and latency problems during troubleshooting

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Craftal_34
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10-29-2019, 11:15 AM
#1
Hey everyone, I understand there were discussions about this issue before, but most of those threads are outdated or don’t address the current situation. I’m going to walk through my problem in a fresh thread. Problem: My soundbar keeps producing audio issues—crackling, popping, etc.—after about 1 to 1.5 hours of use. I connect it to my PC via an optical cable (Aorus X570 Pro MOBO) and use Sonos Ray. The main causes seem to be high DPC/ISR delays, especially from HDAudBus.sys, wdf0100.sys, and dxgkrnl.sys. These three often spike up to 10,000 ms, gradually increasing over time. The distortion mainly appears when playing YouTube videos, getting worse when I scroll the video or move the mouse. It disappears completely when I switch to a different tab with another browser (like Google search) or when background videos play.

What I’ve tried so far: updated drivers, audio settings, chipset, GPU, BIOS, power plan, audio profiles, and even ran sfc/scannow. Nothing helped. Changing BIOS settings, switching to Gen4 PCIe, using W11, or trying Creative Stage V2 didn’t resolve it. It wasn’t speaker-related—it persisted across different connections: original Fenda R50 (3.5mm), Samsung Q700B (optical), and now Sonos Ray (optical).

If this persists after a fresh install, could you suggest alternatives? Maybe an internal sound card or other solutions?
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C
Craftal_34
10-29-2019, 11:15 AM #1

Hey everyone, I understand there were discussions about this issue before, but most of those threads are outdated or don’t address the current situation. I’m going to walk through my problem in a fresh thread. Problem: My soundbar keeps producing audio issues—crackling, popping, etc.—after about 1 to 1.5 hours of use. I connect it to my PC via an optical cable (Aorus X570 Pro MOBO) and use Sonos Ray. The main causes seem to be high DPC/ISR delays, especially from HDAudBus.sys, wdf0100.sys, and dxgkrnl.sys. These three often spike up to 10,000 ms, gradually increasing over time. The distortion mainly appears when playing YouTube videos, getting worse when I scroll the video or move the mouse. It disappears completely when I switch to a different tab with another browser (like Google search) or when background videos play.

What I’ve tried so far: updated drivers, audio settings, chipset, GPU, BIOS, power plan, audio profiles, and even ran sfc/scannow. Nothing helped. Changing BIOS settings, switching to Gen4 PCIe, using W11, or trying Creative Stage V2 didn’t resolve it. It wasn’t speaker-related—it persisted across different connections: original Fenda R50 (3.5mm), Samsung Q700B (optical), and now Sonos Ray (optical).

If this persists after a fresh install, could you suggest alternatives? Maybe an internal sound card or other solutions?

Reply
Reply