Internet problems detected – ping is slow.
Internet problems detected – ping is slow.
Here you'll notice your latency spikes significantly after hop 2. Many ISPs currently use ICMP throttling, which can make traceroute tests less reliable for measuring lag. Your results seem consistently high, indicating a possible problem. I'm unfamiliar with your ISP, but they should provide a support number or online chat to submit a ticket with detailed information about your issue. You'll likely need your account number—check your email or paper bill for it before contacting them. They probably will guide you through power cycling your modem and router and re-testing each stage. If the problem persists beyond their initial troubleshooting, they may escalate it to a higher-level technician to investigate further. In the worst case, they might arrange for a technician to visit your home to inspect the cabling outside, which could extend the resolution time.