Internet moves extremely slowly and pings are very high.
Internet moves extremely slowly and pings are very high.
I just moved into my new place and hooked up with the network your landlord provided. They told me about emails claiming the ISP is working on boosting internet speeds, which might explain why it sometimes stops. After checking, there don’t seem to be any recent upgrades from Virgin or Openreach in my area. Most of the time my connection stays below 6kb/s, though it can briefly reach around 11mb/s for a second. Using ping to 8.8.8.8 it takes about 3200ms, and to 192.168.1.1 it’s usually under 5ms. I don’t have full router access, but I’m wondering if there’s anything I can do before talking to my landlord—he might have been hiding the actual situation. Thanks, Adam.
Checking your router should take under a millisecond over Ethernet, slightly longer wirelessly; a 3200ms to Google DNS is too high, indicating a connectivity issue—verify your device’s link to the router. What kind of internet service does your location use? ADSL, fiber, satellite, or terrestrial antenna?
I’m linked through WiFi because the router is mounted on the ceiling in the hall with no physical ports. I understand fiber is nearby and accessible, but the connection speed is around 15mb/s, which isn’t fast enough for true fiber. There are no labels on the access point, so unfortunately I have limited information to work with.
When you run a speed test, the ISP that serves your connection is typically what you see.
I know the ISP is Virgin Media. It’s hard for me to run a speed test most of the time because the site doesn’t load well with the current connection.
Tried a speed test again and it functioned, reaching a peak of 41MB/s likely due to fiber. Tracert showed quick response times initially, then multiple requests timed out with delays. Connecting via WiFi transferred files at about 2.5MB/s on average.
Virgin Media offers a 50Mbps plan, which likely matches what you're using; however, it might be due to outdated copper wiring, water damage, or issues in the internet cabinet connecting your building to fiber or ADSL. The traceroute results are concerning, and the high latency isn't helping either. The Wi-Fi connection remains reliable since it stays at the access point, but verifying the transfer without direct router access is challenging.
Do you have any ideas to share or need help figuring this out? (Remote troubleshooting can be tricky... I've handled it before)