Internet Issues: All links to my router stop working when I upload or send data. (Also shared on Reddit)
Internet Issues: All links to my router stop working when I upload or send data. (Also shared on Reddit)
Hey Folks, UK, London Based - ISP is Sky, Router model is : ER115. Connection speed should be around a 15-20mb, which, surprisingly is pretty accurate and for the most part is at the higher end. I live in a block of 12 flats - my router is seemingly on an empty channel, although sometimes I do have difficulty connecting from the other side of the flat (which, to be honest I don't think should be happening, not for the sake of 20ft or so?). As I mentioned in the title - as soon as I begin to upload anything to either the cloud or sending files via social media / email, then every other device is kicked off the network (apart from the device sending the files, to which it then becomes heavily throttled or doesn't upload data at all). I work as a freelance photographer / videographer so this is a pretty big deal. My housemate uses a network connection also to connect to her system where she works to...well work. So I can't upload while she works at home. Does anyone have any advice? I've tried calling Sky numerous times, but the only solution they have is that it's the wireless channel's signal strength. It's definitely not that because everything works absolutely fine up until I start sending files. I told them this, but they palm me off saying a superior will ring me back, which they never do. We stream a lot of stuff, and I also game online, and my PS4 can run on my network absolutely fine. Has anyone got ant tips? Advice?
Have you tried another router—same brand or a generic model? It might seem unusual at first, but checking could reveal whether the issue lies with the hardware or external interference. If similar devices drop connections, it points to your router. If others with matching settings work fine, the problem may be with your device or network settings. Could interference from other routers affect you too? Assuming the issue persists across all connected devices helps narrow down the cause. Connecting via Ethernet might also resolve whether it's a network-level or hardware problem.
Thanks for your response! It seems you might have a vintage Virgin Media router that could work. I've learned from some research that certain standard routers are included in Sky's shipments, so it’s not unusual. My networking skills are at their limit right now. When the issue appears on my laptop or tablet, I can try using my phone. The only Ethernet-capable device available is my PS4, which isn’t compatible with other gadgets.
It seems there could be a hardware issue with the router or a firmware problem. Consider contacting Sky to replace your router with a new one, warning them of the faulty equipment (they may threaten to end your contract if they charge you). Alternatively, switch to another router and use wireshark to retrieve your broadband credentials from the current router to set up a better third-party device. My preferred option is an ASUS DSL-AC68U as a standalone VDSL router, though I’m currently using it only as a modem with a Netgear Orbi setup.