IMMEDIATE ASSIST REQUIRED: ASUS PRIME B450M-A II board has no power!
IMMEDIATE ASSIST REQUIRED: ASUS PRIME B450M-A II board has no power!
Hey everyone, I'm in a bit of a bind and could really use some advice or guidance. I recently purchased an ASUS PRIME B450M-A II motherboard from Computer Universe , and everything seemed to be running smoothly for about a week after I assembled my PC. However, one morning, without any warning signs, the system just refused to power up - no fans, no display, absolutely no signs of life. I've exhausted nearly every troubleshooting step I could think of. I've swapped out different components —RAM, CPU, GPU— and checked the power supply, but the only component left seems to be the motherboard itself. I even tried the components on a different known-working motherboard, and everything functioned perfectly. It's puzzling and frustrating because the ASUS motherboard seems to be the culprit, but there's no obvious damage or signs of malfunction. I've reached out to Computer Universe for support, but unfortunately, they're not shipping or servicing outside of Europe anymore, and I'm in Algeria. ASUS suggested returning the motherboard through the seller, but that's not an option for me due to their current limitations. I've approached several local repair shops, but none have been able to diagnose the issue since there are no visible signs of damage. At this point, I'm feeling a bit stuck. I know the motherboard isn't too expensive, but I'd hate to give up without exploring all possible options. Has anyone encountered a similar problem before? Any suggestions or guidance would be immensely appreciated. If you have any leads on reliable repair shops or alternative solutions, I'd be incredibly grateful. Thank you all for your attention and support. Your advice could be a game-changer for me right now!
Plus one for resetting the CMOS. Are there no lights at all? Not even the debug ones? It might be the PSU—do you have another one to try? (Don’t worry, I type quickly) Edited Jan 9, 2024 by BeefSupreme
A tiny round battery is usually located on the motherboard. Just gently take it out and put it back in place.
There are no lights at all, it seems the device isn<|pad|>, not connected.
If you're not seeing any lights, the most probable cause is a dead motherboard. I'm unsure of your location in Algeria or whether you're familiar with the local area, but I discovered this shop that seems trustworthy. If the motherboard is faulty, they won't be able to restore it. How recently did you buy this item? On Computer Universe's site, they state they don't ship to Algeria, but if you're still within their return period, they should likely accept it (though different countries' regulations may apply). Even if it's a return, you'd at least receive your money back.
I reviewed their terms and conditions. It seems the mobile device is no longer included under their 30-day return policy. Therefore, your best choice would be to attempt the manufacturer's warranty (applicable only for factory defects). If they determine the issue stems from your actions, they won't process an exchange. I recommend reaching out to ASUS again to check if an RMA can be submitted through them.