I'm suddenly unable to access the Internet on my PC?
I'm suddenly unable to access the Internet on my PC?
The router model was created? You asked about the reset process?
It seems the device has returned to its factory settings.
If the logs are accessible and enabled, they might offer some hints.
You’ll need assistance from someone who holds full administrative privileges.
The network interface must align with the router’s setup—typically it should display something like 192.168.1.1 as the router address (the default varies by brand and can be adjusted). The subnet mask should be 255.255.255.0.
Currently, three distinct DHCP ranges are active for private networks.
Reference: https://www.lifewire.com/what-is-a-priva...ss-2625970
On your computer, the "ipconfig /all" output showed:
Host Name: XXXXX
IP Address: 192.168.1.118 (preferred)
Subnet Mask: 255.255.255.0
Lease Time: 7 days
Default Gateway: 192.168.1.1
DHCP Server: 192.168.1.1
DNS Servers: 8.8.8.8, 8.8.4.4, NetBIOS over Tcpip
When the machine powers on, it searches for the router at 192.168.1.1 and requests a DHCP IP.
Once the router responds with 192.168.1.118 using the same mask, the lease will last until June 5, 2025, after which renewal is needed. If turned off, a new IP may appear on startup.
I suggest consulting the router’s administrator for a complete setup and to verify there are no duplicate addresses or typos in IPs or masks. Also, keep the MAC address unchanged.
I configured my IP as 192.168.0.52 but still can't access the internet. After checking again, diagnostics confirm everything is set up properly, though the DNS server isn't responding. I've tried different DNS providers like 8.8.8.8, 1.1.1.1, and 9.9.9.9, but the issue persists. Do you have any further suggestions?
The router is a Motorola MG8702. I am the admin of this device. Yesterday I had an email with their tech support, during which they asked me to perform two resets. In the middle of our chat, he disappeared.
As mentioned before, the computer now recognizes the Ethernet connection, but it reports that the DNS server isn’t responding. I’m unsure what to do about this issue.
I just don’t get why everything changed so suddenly and became so confusing. There was a power outage that night because of the weather, but that usually doesn’t cause problems. Also, on that day I replaced the CPU fan since the old one stopped working. I want to understand what caused the problem so I can prevent similar issues in the future. But right now, I need my internet back!
Take a photo of the situation using your phone camera. Upload it to imgur.com and share the link.
I have assigned my IP address as 192.168.0.52.
Is it correct that I am using a static IP address for the computer?
What is the reason behind choosing 192.168.0.52? Is this an IP outside the DHCP range permitted by the router?
Have you set this fixed IP on the router through the network adapter's MAC address?
Is the subnet mask configured as 255.255.255.0?
I configured the IP address as static. .52 falls within the valid range (0-255) for the devices in my home, but values above 255 trigger an error. After providing a static address, the computer recognized the connection yet failed to locate the DNS server. I attempted using 8.8.8.8, 1.1.1.1 and other options, but nothing resolved the issue. When resetting the router, I maintained the button for 30 seconds; the technician even disconnected all components except power and guided me to identify the correct DNS addresses in the router. Despite entering those details, diagnostics still couldn’t locate the servers. I returned to automatic mode as suggested, but now the computer no longer recognizes the connection. The ipconfig /all command shows the original IPv4 address with a different subnet mask (/16) and no gateway. Now I’m back to using the static address, yet the computer still doesn’t see the DNS servers.
It's curious how DHCP is set to "No" in the first image but "Yes" in the second. Additionally, the DNS servers in the first image seem linked to MIT, while the second image doesn't show that association. What could explain this difference?
execute the command
ping 8.8.8.8
to check connectivity and observe the response.