F5F Stay Refreshed Hardware Desktop I'm struggling with this TPM BSOD issue (Event ID 15). Can you help me figure it out?

I'm struggling with this TPM BSOD issue (Event ID 15). Can you help me figure it out?

I'm struggling with this TPM BSOD issue (Event ID 15). Can you help me figure it out?

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bosskiller1001
Junior Member
48
04-25-2021, 07:05 AM
#1
Hello everyone! I'm checking if my setup can move to Windows 11. Right now, my system stops working after about five minutes of playing a game and the same TPM error appears: "The device driver for the Trusted Platform Module (TPM) ran into an unrecoverable issue on the hardware. This stops TPM functions like data encryption. For more assistance, please reach out to the manufacturer." I'm still running Windows 10 and haven't upgraded yet. I've tried a few fixes—updated BIOS, set TPM to discreet mode, ran chkdsk, cleared TPM, and uninstalled the driver—but nothing has helped. Also, this crash doesn't produce a memory dump, which was unexpected. I also have some additional info: my system details, provider name, TPM key, and event data. My crashes seem to happen only when gaming, not when just browsing or idle. Should I consider a full reinstall of Windows to resolve this?
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bosskiller1001
04-25-2021, 07:05 AM #1

Hello everyone! I'm checking if my setup can move to Windows 11. Right now, my system stops working after about five minutes of playing a game and the same TPM error appears: "The device driver for the Trusted Platform Module (TPM) ran into an unrecoverable issue on the hardware. This stops TPM functions like data encryption. For more assistance, please reach out to the manufacturer." I'm still running Windows 10 and haven't upgraded yet. I've tried a few fixes—updated BIOS, set TPM to discreet mode, ran chkdsk, cleared TPM, and uninstalled the driver—but nothing has helped. Also, this crash doesn't produce a memory dump, which was unexpected. I also have some additional info: my system details, provider name, TPM key, and event data. My crashes seem to happen only when gaming, not when just browsing or idle. Should I consider a full reinstall of Windows to resolve this?

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SlySpark
Junior Member
43
05-08-2021, 12:08 AM
#2
Press WIN + R to open the run window, then type tpm.msc. Check if TPM appears and seems ready for use. Also verify if the Security device shows up in Device Manager.
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SlySpark
05-08-2021, 12:08 AM #2

Press WIN + R to open the run window, then type tpm.msc. Check if TPM appears and seems ready for use. Also verify if the Security device shows up in Device Manager.

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Pugy101
Junior Member
16
05-08-2021, 03:03 AM
#3
Yes, TPM 2.0 is there.
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Pugy101
05-08-2021, 03:03 AM #3

Yes, TPM 2.0 is there.

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Xandariellol
Member
65
05-08-2021, 02:13 PM
#4
A full system reinstall might resolve some issues but could also introduce new ones. Consider testing with a backup before proceeding.
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Xandariellol
05-08-2021, 02:13 PM #4

A full system reinstall might resolve some issues but could also introduce new ones. Consider testing with a backup before proceeding.

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CptPterodactyl
Member
127
05-08-2021, 03:58 PM
#5
It's feasible. I attempted some research online but didn't find solid results. I've also shifted this to the troubleshooting section for more focused attention.
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CptPterodactyl
05-08-2021, 03:58 PM #5

It's feasible. I attempted some research online but didn't find solid results. I've also shifted this to the troubleshooting section for more focused attention.

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goatd
Junior Member
13
05-08-2021, 05:01 PM
#6
Performed a full reinstall. Cleared all files. Began anew. Initial stability lasted five hours before issues resumed. Same TPM error occurred.
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goatd
05-08-2021, 05:01 PM #6

Performed a full reinstall. Cleared all files. Began anew. Initial stability lasted five hours before issues resumed. Same TPM error occurred.

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LorenGames
Junior Member
31
05-08-2021, 05:36 PM
#7
The issue might be linked to event ID 41, which could trigger a BSOD. The TPM shutdown suggests a hardware or driver-related problem. Consider checking event logs for more details.
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LorenGames
05-08-2021, 05:36 PM #7

The issue might be linked to event ID 41, which could trigger a BSOD. The TPM shutdown suggests a hardware or driver-related problem. Consider checking event logs for more details.

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hrgriff
Senior Member
573
05-09-2021, 04:40 PM
#8
The error message displayed during a BSOD varies depending on the system and software involved.
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hrgriff
05-09-2021, 04:40 PM #8

The error message displayed during a BSOD varies depending on the system and software involved.

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DylanTheBoss
Junior Member
14
05-10-2021, 01:35 AM
#9
it just resets the computer again. Or when the crash screen appears it happens too quickly I can't see anything. It doesn't even create a system dump report.
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DylanTheBoss
05-10-2021, 01:35 AM #9

it just resets the computer again. Or when the crash screen appears it happens too quickly I can't see anything. It doesn't even create a system dump report.

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keanyko
Member
160
05-11-2021, 07:53 PM
#10
After months of investigating the BSOD issues, I discovered it was a faulty data hub. All my efforts—swapping the PSU, running diagnostics, stress testing, disassembling and rebuilding—didn’t fix the problem. The original 14-dollar Amazon hub was clearly the culprit.
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keanyko
05-11-2021, 07:53 PM #10

After months of investigating the BSOD issues, I discovered it was a faulty data hub. All my efforts—swapping the PSU, running diagnostics, stress testing, disassembling and rebuilding—didn’t fix the problem. The original 14-dollar Amazon hub was clearly the culprit.

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