I'm struggling to understand this problem... (Packet loss)
I'm struggling to understand this problem... (Packet loss)
Hi everyone, thanks for your help and guidance in advance for this. The issue This is an issue I've been battling with ever since I built my new PC and still have absolutely no idea what's causing my issues. I built my PC early 2021, and specifically waited for my motherboard to be available so I could pay more and experience less issues. Essentially - I'm getting extreme packet loss over any network interface that no other device in my house has any issues with. I even moved address completely at one point, using a different ISP and I'm still experiencing extreme lag episodes and packet loss so I know now it's my PC. It doesn't always happen - it happens for a small period then it's absolutely fine again. C:\WINDOWS\system32>ping www.google.co.uk -t Pinging www.google.co.uk [142.250.180.3] with 32 bytes of data: Reply from 142.250.180.3: bytes=32 time=21ms TTL=115 Reply from 142.250.180.3: bytes=32 time=22ms TTL=115 Reply from 142.250.180.3: bytes=32 time=15ms TTL=115 Reply from 142.250.180.3: bytes=32 time=17ms TTL=115 Reply from 142.250.180.3: bytes=32 time=15ms TTL=115 Reply from 142.250.180.3: bytes=32 time=14ms TTL=115 Reply from 142.250.180.3: bytes=32 time=12ms TTL=115 Reply from 142.250.180.3: bytes=32 time=24ms TTL=115 Reply from 142.250.180.3: bytes=32 time=13ms TTL=115 ---*snip*--- Reply from 142.250.180.3: bytes=32 time=15ms TTL=115 Reply from 142.250.180.3: bytes=32 time=14ms TTL=115 Request timed out. Reply from 142.250.180.3: bytes=32 time=17ms TTL=115 Reply from 142.250.180.3: bytes=32 time=18ms TTL=115 Request timed out. Reply from 142.250.180.3: bytes=32 time=19ms TTL=115 Reply from 142.250.180.3: bytes=32 time=18ms TTL=115 Reply from 142.250.180.3: bytes=32 time=14ms TTL=115 Reply from 142.250.180.3: bytes=32 time=15ms TTL=115 Ping statistics for 142.250.180.3: Packets: Sent = 153, Received = 131, Lost = 22 (14% loss), Approximate round trip times in milli-seconds: Minimum = 12ms, Maximum = 145ms, Average = 26ms As I write this, I'm completely kicked out of discord, lagging like crazy on rocket league, I'm about to move from wireless to LAN and it's fine, until it's not. It will happen on LAN, so I move to wireless and then it's fine. There's no consistency at all. PC Specifications: Motherboard: ASUS Strix X570-I Gaming https://rog.asus.com/uk/motherboards/rog...ing-model/ Includes Intel AX200 Wi-Fi 6 & Intel I211 Gigabit LAN CPU: AMD Ryzen 7 3700X (Non-overclocked - part of troubleshooting) RAM: Corsair Vengeance RGB Pro 3600Mhz 2x8GB C18 CMW16GX4M1Z3600C18 GPU: Nvidia GeForce RTX 3060Ti (Stock FE) Storage: 2x M.2 & 2 HDDs PSU: Silverstone 850w SFX Nominal temps: 45C idle, 67C load Attempted troubleshooting steps: Hotspot from mobile, move between Wi-Fi/Ethernet Update BIOS Update LAN network driver directly from Intel Intel® Ethernet Adapter Complete Driver Pack - 27.6.1 (Released this month) Update Wi-Fi Network Driver directly from Intel Windows® 10 and Windows 11* Wi-Fi Drivers for Intel® Wireless Adapters - 22.160.0 (Released August) Check high performance power options is selected in windows Move out after ~12 months of issues, try another ISP Windows Update & Update Graphics Drivers from Nvidia Experience (Will be more obvious in a second) Upgrade to Windows 11 Downgrade to Windows 10 Reinstall Windows 10 because my refurbished corsair MP600 1TB m.2 died Check my homes' ground connection - good connection Remove any overclocks Reinstall all drivers as a result Upgrade to Windows 11 Reinstall all drivers again because still having issues Change adapter settings - Remove green ethernet, remove power saving modes etc. Check event viewer - I get various errors but not sure what reasons: Intel® I211 Gigabit Network Connection - e1rexpress Network link is disconnected. (I think because I moved from Wi-Fi back to Ethernet?) Name resolution for the name xxxxxx timed out after none of the configured DNS servers responded. Client PID 24440. - Happens after I start having issues Netwtw10 - 6062 - Lso was triggered - Random Unfortunately, nothing else is usually logged before or directly after I start experiencing issues in Event Viewer. Try another DNS provider, google public, Cloudflare 1.1.1.1 etc. Check online for similar issues and attempt the fixes there, nothing has worked so far and crawled around 50 forum posts Internet Specifications: Here are my speedtest results on LAN: https://www.speedtest.net/result/13705341594 Speedtest Wi-Fi: https://www.speedtest.net/result/13705348569 My LAN setup isn't perfect, I can't run a full ethernet cable so using an ethernet only 500mbit powerline adapter. Bearing in mind, I have tested this with my work laptop and get no packet loss (1 of 4000 pings) on this adapter, whereas my PC will get packet loss episodes on both the powerline and Wi-Fi, even if ethernet device is disabled. I have a 350mb ISP service. Something unusual that triggers the issue/makes it worse: If I stream games on discord, I immediately start experiencing issues. I start lagging, with episodes lasting around 1 second every 15 seconds or so. Absolutely baffling. Reducing streaming settings does not improve network performance. Game performance is completely fine, no drop in framerates etc. Meanwhile, my phone and other devices don't experience any issues while I'm trying to speak to people in discord and they describe my voice as "GLADoS" Anything that anyone can add, including any websites or any basic troubleshooting steps that I might have missed would help a lot. Next step for me if this doesn't work is full RMA of my motherboard Cheers
You need to perform some ping tests to identify where the issue lies. Open several command windows: First, use Tracert 8.8.8.8. Then run Ping with the router IP. Next, test from a different router location outside your modem. Continue with Ping -t <IP of hop 3 or 4> on your ISP network. Finally, determine which connection drops packets earliest: If Window 1 fails, check PC or router. If Window 2 fails, the modem might be unstable. If Window 3 fails, it's likely the ISP's service. Window 4 should succeed with a good DNS server.
This works well – I’ll run a complete test while playing games and streaming. Early checks indicate connectivity issues around 192.168.0.1. I’m using an ITX motherboard without a PCI-E slot, except for my GPU, and my CPU lacks an integrated graphics solution. I’m considering a USB C controller with a solid NIC chip for evaluation.