I'm having trouble with my PC and have been working on it for three months now.
I'm having trouble with my PC and have been working on it for three months now.
Sorry for the unclear English and grammar, please be patient with me. I tried everything, researched a lot, but I’m still struggling to fix this problem, so I came to this forum in hope.
I bought a CyberPower PC from Best Buy a year ago. One day while playing a game, it crashed. When I turned it back on, the screen displayed green and there was a Windows error. I took it to Best Buy, but they didn’t help much—they just said my graphics card was bad and told me to try using GL in life without further assistance.
Recently, I bought a new graphics card, but the issue persisted. The screen now shows green, which allows me to access BIOS at least. I thought restoring Windows via the Microsoft 10 USB tool would help, but it didn’t work. The USB is brand new and just arrived. When I turn on the PC, the screen either goes black or shows a Windows error. The error screen blocks any actions with F1-F8 or Enter.
If anyone here can assist me in solving this issue, you’d be very helpful. I don’t know where else to look for help, as there are no nearby repair shops except Best Buy, which only mentioned the graphics card was faulty and said GL in life.
Here’s a video of me trying to start the PC normally and then using the USB with the Microsoft 10 installation media tool (please mute the sound).
View: https://www.youtube.com/watch?v=wNULiSL0...EssilBloom
My PC specifications are:
CyberPowerPC - Gaming Desktop - AMD Ryzen 3 2300X - 8GB Memory - AMD Radeon RX 570 - 1TB HDD + 240GB SSD - Black
Operating System Architecture Info: 64-bit
System Memory (RAM): 8 gigabytes
Type of Memory (RAM): DDR4 SDRAM
System Memory RAM Speed: 2666 megahertz
System Memory RAM Expandable To: 32 gigabytes
Processor Brand: AMD
Processor Speed (Base): 3.5 gigahertz
Processor Model: AMD 2nd Generation Ryzen 3
Aaaah I see. It could be the issue originating from the SSD (assuming that's where your Windows is installed?). Either the cable is bad or the SSD is damaged.
If possible, attempt to make a new partition on your HDD and check if you can install Windows there.
There is an error code displayed on the repair screen. You might want to search for it to get an initial idea of the problem source. Also, try connecting your USB stick directly to the back of your computer via the motherboard. This is unlikely to be the cause, but it’s worth testing.
Check if your computer’s power supply can provide enough energy for your new graphics card. Insufficient power could prevent you from booting into Windows.
If these steps don’t resolve the issue, you’ll need to check your components. Typically, remove any unnecessary parts (like a storage device not containing your Windows install), use only one RAM stick to see if it fixes the problem, then try swapping it with another stick. If that doesn’t work, repeat the process with the other stick or proceed to test the CPU or memory modules.
Having spare components like a PSU, RAM, or eventually the CPU can assist in further troubleshooting.
yes, that's why i created the usb. it shows error 0xc000000f, and fixing it requires using the usb. i've tested all usb connections but it still doesn't work.
Aaaah I see. It could be the issue originating from the SSD (assuming your Windows is installed there?). Either the cable is damaged or the SSD is faulty.
If possible, attempt to create a new partition on your HDD and check if you can install Windows there.
You mentioned that putting in the new graphics card didn't solve the issue—it was turning green and probably freezing before. I guess the experts were right this time. It seems it's not turning green anymore?? Without any real details, all I can say is make sure you have the latest GPU driver and do a clean install. Please share your specs so we can properly diagnose the problem.