I'm having trouble updating the firmware for the Wi-Fi mesh extender.
I'm having trouble updating the firmware for the Wi-Fi mesh extender.
The device isn't identified by a model number; it would typically look like R6300 or R6120. The AX1600 refers to the Wi-Fi standard and the data rate it supports.
I can't take a photo directly, but I can help you capture it yourself. Look at the sticker on the Mesh Extender and note the two versions of the "EAX11" model mentioned in the links provided. You can use your camera or phone to snap a clear picture of it.
Based on your image, you're using an eax12 chip, not an 11. https://www.netgear.com/support/product/eax12/#download