I'm having trouble downloading Adobe Acrobat Reader (AAR).
I'm having trouble downloading Adobe Acrobat Reader (AAR).
I did not make the shortcut.
Once I saved the software, it showed up automatically.
It's funny how double-clicking the icon now lets me open the app, unlike before. The "administrator" checkbox was unchecked. I can still access PDFs on my desktop and other places, but I'm still puzzled about why the blue/yellow shield appears over the icon.
Verify shortcut settings and locate the path and executable it references.
The file is located at C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
So an update to all was made. I removed any Adobe Acrobat Reader elements from my system. However, the PDFs still displayed the Adobe icon linked to PDFs. I deleted it a few days ago, but when I powered on my system yesterday morning, all Adobe icons switched to the Chrome icon. I’m not sure why—maybe without a specific PDF app, my system automatically switched to Chrome, which is my default browser.
I contacted Acronis, the antivirus and backup software I use, to check for any problems with Acronis and Adobe. They confirmed there were no issues. I also appreciated their proactive support, arranging a phone call and screen share session to observe my actions while downloading Adobe. They suggested it might have been something I was doing that prevented the downloads from succeeding before.
Unfortunately, I can’t pinpoint the exact cause, but it seems to be related to a previous failed download of Adobe Acrobat Reader. Who knows what could have happened? 😕
I tried the download process again, and this time it worked successfully. The Acronis support agent simply waited for me to complete the Adobe download, which I had been doing multiple times without success. No changes were made to my system settings to address the problem.
I can’t explain it, but clearly there was an issue with the previous download attempts.
P.S. I’m also able to open PDF attachments linked to my QuickBooks entries now! 😄