Identify the issues causing the crashes and check for updates or fixes.
Identify the issues causing the crashes and check for updates or fixes.
I assembled a system with these components in 2020: Windows 11 Pro, Ryzen 7 3800X, Asus Strix X470-F motherboard, 64GB Corsair Vengeance Pro RAM, Asus TUF RTX 3080 XPG, SX8100 NVMe SSD. The machine has performed reliably over the past several years. Recently, it began crashing unexpectedly during gaming or editing tasks—random freezes or black screens. I’ve tried diagnosing possible causes like virus infections, software corruption, or hardware faults. The situation worsened to the point where I could barely operate it, with web browsing impossible and frequent crashes after launching apps. I’ve reformatted the main drive and reinstalled Windows from scratch, which improved stability. However, the system still freezes after about 15 minutes of a Steam window transition, and during that moment it completely crashed. I’ve installed Steam, 3DMark, SSD diagnostics, and NVIDIA drivers so far. Edge remained functional until it froze mid-writing, forcing me to finish on my phone. My suspicion leans toward a hardware problem, but I lack the tools to test specific parts. Any advice on troubleshooting steps would be greatly appreciated?
I attempted to use 3D Mark. It continued until the first graphic test began, after which the system crashed and displayed a black screen.
I examined the event viewer which displayed several errors, warnings, and criticals after installation. Most concerns were about one-drive problems and certification issues. Recently, my new laptop connected to my personal one-drive had its main drive encrypted by my workplace. Could this be connected?
No updates to hardware have been made recently. The latest software improvements came from installing Nvidia Remix two weeks ago. This week I also set up my new laptop using a connected drive.
I’m going offline, but the last tip for fixing issues is to troubleshoot generally. Check GPU temperatures—both average and hotspot readings matter. Look for RAM sticks acting strangely or stopping crashes when XMP is enabled. These kinds of checks can help.
It's not fully resolved yet, but the system has remained steady for the last hour. I removed the graphics card and reinserted it into the motherboard. After that, I was able to complete a full 3D mark test.
This version should work better than before. It shouldn't affect anything, but... Microsoft. If you're not using One-Drive, just remove it. It's causing too much trouble. If you're using One-drive at work, shouldn't it be linked to a different account than your personal computer? That's all. For sharing files and backups, I usually use Sync.com or Google Drive. Hope this helps.