F5F Stay Refreshed Software PC Gaming I was tricked by Ubisoft.

I was tricked by Ubisoft.

I was tricked by Ubisoft.

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Cry_Britanny
Junior Member
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1
03-05-2020, 01:55 PM
#1
Hello, I bought a DLC for Ghost Recon Phantoms, even though the game is advertised as free to play—it's actually a trial requiring a purchase. I obtained the DLC but it didn't show up in my account. I reached out to both Ubisoft support and Steam support; Ubisoft hasn't replied in two weeks, while Steam support only suggests contacting the developer with minimal follow-up. My usual payment method was PayPal, which protected me, but this time I used a credit card and now I have no recourse. Do you have any advice?
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C
Cry_Britanny
03-05-2020, 01:55 PM #1

Hello, I bought a DLC for Ghost Recon Phantoms, even though the game is advertised as free to play—it's actually a trial requiring a purchase. I obtained the DLC but it didn't show up in my account. I reached out to both Ubisoft support and Steam support; Ubisoft hasn't replied in two weeks, while Steam support only suggests contacting the developer with minimal follow-up. My usual payment method was PayPal, which protected me, but this time I used a credit card and now I have no recourse. Do you have any advice?

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L
LauRaGeDu60
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61
03-05-2020, 01:55 PM
#2
Call them.
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L
LauRaGeDu60
03-05-2020, 01:55 PM #2

Call them.

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X
xXJay_BugXx
Senior Member
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559
03-05-2020, 01:55 PM
#3
Repeat the command insistently until they surrender.
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xXJay_BugXx
03-05-2020, 01:55 PM #3

Repeat the command insistently until they surrender.

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I
iskela99
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247
03-05-2020, 01:55 PM
#4
If you paid with a credit card or PayPal, simply undo the transaction by contacting your card issuer or PayPal support. They should be able to reverse the payment for you.
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I
iskela99
03-05-2020, 01:55 PM #4

If you paid with a credit card or PayPal, simply undo the transaction by contacting your card issuer or PayPal support. They should be able to reverse the payment for you.

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R
rsrs12
Junior Member
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33
03-05-2020, 01:55 PM
#5
I'm not sure which DLC you're talking about. Could you provide more details?
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R
rsrs12
03-05-2020, 01:55 PM #5

I'm not sure which DLC you're talking about. Could you provide more details?

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P
pedrofcarvalho
Junior Member
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6
03-05-2020, 01:55 PM
#6
Infinity Pack for Ghost Recon Phantoms available.
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pedrofcarvalho
03-05-2020, 01:55 PM #6

Infinity Pack for Ghost Recon Phantoms available.

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_Greedo_
Junior Member
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10
03-05-2020, 01:55 PM
#7
I’d prefer it, though a global call would be more expensive than the DLC.
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_Greedo_
03-05-2020, 01:55 PM #7

I’d prefer it, though a global call would be more expensive than the DLC.

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S
Sims4fun
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191
03-05-2020, 01:55 PM
#8
Absolutely, I didn’t consider that before. Are there any options for a free call center? Could you tell me where you’re located?
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Sims4fun
03-05-2020, 01:55 PM #8

Absolutely, I didn’t consider that before. Are there any options for a free call center? Could you tell me where you’re located?

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M
maximegeek
Junior Member
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5
03-05-2020, 01:55 PM
#9
The game remains accessible without purchase; the infinite pack accelerates progression significantly
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M
maximegeek
03-05-2020, 01:55 PM #9

The game remains accessible without purchase; the infinite pack accelerates progression significantly

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C
chaoscrafter1
Member
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120
03-05-2020, 01:55 PM
#10
Bulgaria, maybe you haven't heard of it. It hasn't been played much lately—I see... Let's give it another shot and find out what happened. I used to enjoy it during beta, tried again after the 1.6 Phantom Accelerator update, and now I'm considering playing a bit more. I think they're just trying to make it better.
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C
chaoscrafter1
03-05-2020, 01:55 PM #10

Bulgaria, maybe you haven't heard of it. It hasn't been played much lately—I see... Let's give it another shot and find out what happened. I used to enjoy it during beta, tried again after the 1.6 Phantom Accelerator update, and now I'm considering playing a bit more. I think they're just trying to make it better.

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