I upgraded from DSL to fiber and now my security camera DVR can't be viewed on the internet ?
I upgraded from DSL to fiber and now my security camera DVR can't be viewed on the internet ?
They set up my new fiber internet connection and now one of my security camera DVRs can't be accessed online. I see it locally through the router's Wi-Fi, but not via a mobile app. I have two DVRs, with one functioning and the other not working at all. It seems like a firewall is preventing it, though I tried disabling the router's firewall completely and still couldn't get the DVR to broadcast over the internet. My internet technician's advice didn't help, even though they use their own equipment. Everything was fine before switching from DSL to fiber using the same router.
You have to tell us all of your router and the DVR brand / model , APP name that doesn't work so people can try to help
It can be quite unsettling not knowing how the DVR was being accessed over the internet through your previous router. How can you ensure it remains secure and that no one else can reach it? Usually, there is no internet access inside your home unless you enable port forwarding in your router—something you would have previously set up. If you encounter a different DVR system that grants access without explanation, it’s probably a custom setup, and you should reach out to the manufacturer for assistance.
The DVR manufacturer discovered the issue. I'm still uncertain about the reason, but I had to adjust certain settings on the DVR even though it was the same router. Switching from DSL to fiber likely necessitated different DVR configurations. I apologize for the inconvenience to the Tom's community; I had been working on this for a week, nearly running out of options, but I believed someone here could help if the DVR company hadn't. I changed the DNS preferred server to 8.8.8.8 in the DVR, and everything functioned correctly afterward.
I understood how it was being accessed and realized I might be putting myself at risk with this security company. It's been a while since I configured it on DSL, and I'm dealing with old habits. I didn't need to set up port forwarding either, either in the router or otherwise. If you can teach me something, I'm open to learning. That's why I asked.
These systems are generally owned by the manufacturers, and the specific brands of DVR or cameras aren't listed. It's not crucial since it implies someone else would need to read the manuals for you. This is quite different from setting up port forwarding for two DVRs using the same port.
Cameras and DVRs are often vulnerable to internet exposure. Numerous reports highlight their susceptibility to hacking. The software updates are infrequent, and some devices come with pre-set backdoor access—this is why certain brands, especially those made in China, face restrictions from government agencies. Even major companies experience frequent breaches. Many Ring brand cameras and baby monitors have been compromised in various incidents.
The safest method to secure your home network, particularly for video cameras, is to employ a VPN on your router. However, not all routers support VPN functionality, and most users prefer not to invest the time required for setup. If your current setup meets your needs and you're confident no one would attempt to access your video feeds, then continuing as is may be acceptable.
If you didn't want to help someone like me who hasn't fooled with computers and related stuff for a long time or just flat out novices, why bother answering them? This rudeness was not what I was expecting here at Tom's. I wish I had never bothered asking here now.