F5F Stay Refreshed Hardware Desktop I suspect I damaged the RAM slots.

I suspect I damaged the RAM slots.

I suspect I damaged the RAM slots.

K
KARLEISHAK
Member
197
03-29-2022, 11:11 AM
#1
I’m going to feel really confused here since I was better informed. We were investigating why a new CPU wouldn’t let my PC boot completely. The motherboard would only recognize the DRAM Q-Led and showed a RAM problem. I wasn’t sure why because I didn’t touch the RAM, only the CPU. They told me to power down the machine, remove all RAM except for the B2 slot, and then restart. Still nothing changed. Later they suggested inserting a RAM card into the A2 slot. I asked whether I should turn it off, but they said no. I repeated the process, inserting another RAM card each time.

Then the PC shut down instantly, and even after reinstalling the old CPU, I couldn’t get past the DRAM error on the motherboard. It powers on but fails to complete the boot. I’ve swapped RAM cards one at a time into just the B2 slot, turning it off each time. I’ve also tried power cycling. I haven’t reset the BIOS yet, but I’m not sure that would help if my RAM slots are damaged.

My questions are:
1) Are there any other steps I can take to diagnose and possibly fix this?
2) If I damaged my RAM slots, could I have also shorted the RAM cards? How would I test them?
3) Could I have shorted out other components like the GPU, Wi-Fi card, or M.2 cards?

For reference, here’s what my setup looks like:
- Asus X470-F motherboard
- AMD Ryzen 2700X CPU
- G.Skill Trident-Z DDR4 RAM (4 x 8GB)
- Corsair RX850 PSU
- Sapphire RX 7900 XT GPU

Anyone has suggestions would be really appreciated. I’d really like to avoid rebuilding an entire system because of this. Thanks in advance.
K
KARLEISHAK
03-29-2022, 11:11 AM #1

I’m going to feel really confused here since I was better informed. We were investigating why a new CPU wouldn’t let my PC boot completely. The motherboard would only recognize the DRAM Q-Led and showed a RAM problem. I wasn’t sure why because I didn’t touch the RAM, only the CPU. They told me to power down the machine, remove all RAM except for the B2 slot, and then restart. Still nothing changed. Later they suggested inserting a RAM card into the A2 slot. I asked whether I should turn it off, but they said no. I repeated the process, inserting another RAM card each time.

Then the PC shut down instantly, and even after reinstalling the old CPU, I couldn’t get past the DRAM error on the motherboard. It powers on but fails to complete the boot. I’ve swapped RAM cards one at a time into just the B2 slot, turning it off each time. I’ve also tried power cycling. I haven’t reset the BIOS yet, but I’m not sure that would help if my RAM slots are damaged.

My questions are:
1) Are there any other steps I can take to diagnose and possibly fix this?
2) If I damaged my RAM slots, could I have also shorted the RAM cards? How would I test them?
3) Could I have shorted out other components like the GPU, Wi-Fi card, or M.2 cards?

For reference, here’s what my setup looks like:
- Asus X470-F motherboard
- AMD Ryzen 2700X CPU
- G.Skill Trident-Z DDR4 RAM (4 x 8GB)
- Corsair RX850 PSU
- Sapphire RX 7900 XT GPU

Anyone has suggestions would be really appreciated. I’d really like to avoid rebuilding an entire system because of this. Thanks in advance.

G
Gaponic
Junior Member
13
03-29-2022, 08:09 PM
#2
I assume you have previous chat notes. This request is being improved. The issue appears to be limited to RAM and possibly the motherboard, with a low probability of CPU involvement.
G
Gaponic
03-29-2022, 08:09 PM #2

I assume you have previous chat notes. This request is being improved. The issue appears to be limited to RAM and possibly the motherboard, with a low probability of CPU involvement.

X
XshalevX
Member
73
03-30-2022, 04:56 AM
#3
I would definitely take that seriously, as it sounds like a major oversight. I’m sure this issue could show up in the next secret shopper video.
X
XshalevX
03-30-2022, 04:56 AM #3

I would definitely take that seriously, as it sounds like a major oversight. I’m sure this issue could show up in the next secret shopper video.

H
husker53
Posting Freak
802
03-30-2022, 06:20 AM
#4
Do you believe the RAM modules are damaged, or could the motherboard be the issue?
H
husker53
03-30-2022, 06:20 AM #4

Do you believe the RAM modules are damaged, or could the motherboard be the issue?

M
mistercraft77
Posting Freak
900
04-04-2022, 06:37 PM
#5
The RAM you connected while the computer was running is fine to consider dead. It's likely that the corresponding RAM slots are also inactive. You mentioned you haven't updated the BIOS in OP—have you done that?
M
mistercraft77
04-04-2022, 06:37 PM #5

The RAM you connected while the computer was running is fine to consider dead. It's likely that the corresponding RAM slots are also inactive. You mentioned you haven't updated the BIOS in OP—have you done that?

S
Saricck
Member
103
04-04-2022, 08:53 PM
#6
I think it doesn't really matter if my RAM slots are dead. The slot I connected the RAM to when it shorted was A1 or A2. I tested every card one by one in B2 and got the same outcome. Could it be that the PC would start with just a single card in B1? That's the only slot I'm aware of, or at least nothing was connected during that time.
S
Saricck
04-04-2022, 08:53 PM #6

I think it doesn't really matter if my RAM slots are dead. The slot I connected the RAM to when it shorted was A1 or A2. I tested every card one by one in B2 and got the same outcome. Could it be that the PC would start with just a single card in B1? That's the only slot I'm aware of, or at least nothing was connected during that time.

H
HiRafita
Junior Member
45
04-05-2022, 06:34 PM
#7
It's feasible and worth trying. But if I were you, I'd go for a new RAM, CPU, and motherboard. Return the CPU if it's not required. While I'm raising the issue with Asus to find out what they'd need to replace the hardware.
H
HiRafita
04-05-2022, 06:34 PM #7

It's feasible and worth trying. But if I were you, I'd go for a new RAM, CPU, and motherboard. Return the CPU if it's not required. While I'm raising the issue with Asus to find out what they'd need to replace the hardware.

H
Houdi_Booty
Member
64
04-06-2022, 05:02 AM
#8
I decided to upgrade my setup with a new board, processor, and RAM. I purchased an Asus X570 Crosshair VIII Dark Hero with a Ryzen 7 5800X3D on New Egg at a reasonable cost. I kept the same RAM as before, just in case. I’m worried about compatibility with the new CPU and hope to resolve the issue without needing a replacement board. I’m still negotiating with Asus for a better one, thinking it might help me test the old components together. If they don’t fix the board, I probably won’t return. The main reason for this purchase was customizing my PC’s lighting with Aura Sync, so I’m treating it as a valuable learning moment. In the future, I’d prefer to rely on my own troubleshooting or community forums rather than relying solely on Asus support.
H
Houdi_Booty
04-06-2022, 05:02 AM #8

I decided to upgrade my setup with a new board, processor, and RAM. I purchased an Asus X570 Crosshair VIII Dark Hero with a Ryzen 7 5800X3D on New Egg at a reasonable cost. I kept the same RAM as before, just in case. I’m worried about compatibility with the new CPU and hope to resolve the issue without needing a replacement board. I’m still negotiating with Asus for a better one, thinking it might help me test the old components together. If they don’t fix the board, I probably won’t return. The main reason for this purchase was customizing my PC’s lighting with Aura Sync, so I’m treating it as a valuable learning moment. In the future, I’d prefer to rely on my own troubleshooting or community forums rather than relying solely on Asus support.