I need assistance with your internet connection.
I need assistance with your internet connection.
In short, I'm using Virgin Media Ireland and previously had no problems. We were promised 240Mbps down and 20Mbps up, and we usually meet those speeds when the connection is stable. On October 13th (which felt odd), there was a major internet outage—it cut all devices off except for my own. Afterward, my connection kept dropping repeatedly, especially with games and Teamspeak. I contacted my ISP who offered a free new modem but the problem persisted. They sent an engineer who found the issue was likely from my Ethernet cable, but he didn’t help much. We tried disconnecting the Ethernet for 24 hours without it, but the problem still occurred. Then another engineer came and reset the modem, which didn’t fix it. Now I’m using Wi-Fi all day and nothing seems to work—sometimes just a minor drop, other times it’s a full outage. I’ve tried changing network adapters and drivers, but nothing seems to resolve it. I’m still unsure what’s causing it. If anyone knows how to troubleshoot or has faced similar issues, please let me know. Thanks for your time! Internet performance is consistently poor with high ping and packet loss, though it stays online.
I also reviewed it - it seems your ISP likely has a central point that provides up to 1000 GB each second, with each user getting 1 GB per second. That means they should only be supporting around 1000 users at once, but they've set the number to 1200. You're currently waiting in line. Streaming several devices or network issues on your own connection could also contribute to this problem.
When using my computer, I’m always connected to my mom’s tablet on the network, and I usually just have one game running and some software playing in the background. This situation has lasted more than three and a half weeks now.
Are you in a neighborhood where someone might have taken control of your Wi-Fi? For condos or apartments, have you checked which devices are connected? If not, it’s likely your ISP is the issue. In the US, when Charter does this, I contact them and explain the simple scenario you described—showing how they charge for usage and how you’re not billed. They usually resolve it quickly, pausing service for at least six months before repeating the same problem that slows my internet. Your ISP won’t admit fault until it’s fixed. Ask what you’re paying for, keep pushing, and be the one who gets the attention.
I track the connected devices via the gateway, and it usually shows only the ones we recognize. We mentioned we’re billed for the service, yet it’s taking three weeks and they’ve sent another engineer. They also said future visits from an engineer will cost us, which feels unfair since the issue lies with their service, not ours.
Connect your PC solely to the modem for safety, making sure it isn’t linked to your router. Then check if the issue persists. You should notice no problems with one PC directly connected (your ISP can monitor your modem, router, and devices, often pointing out the real cause). I recommend trying this approach too—it might help identify a faulty router.
Ensure the PC to modem link returns to standard operation before proceeding with any further network adjustments.