I get stuck in my computer right after turning it on for about a minute and thirty seconds? It hurts me so much.
I get stuck in my computer right after turning it on for about a minute and thirty seconds? It hurts me so much.
Hello everyone, I'm completely lost and out of ideas 😔. So any help/advice is welcome, thank you. My system (Windows 11) basically freezes completely within 1:30-2:00 minutes after booting. Build: CPU: i7-13700KF MOBO: MSI PRO Z690-A WiFi DDR5 RAM: 32GB (16x2) Kingston FURY Beast 5600 CL40 GPU: ASUS TUF RTX 3080 V2 OC, 10GB GDDR6X Cooler: ARCTIC Liquid Freezer II 240 A-RGB Storage: Samsung 1TB 980 PRO PSU: Corsair RM1000x CASE: Corsair 4000D Airflow OS : Windows 11 The Issue: Some background: Windows 10 was working fine , no issues at all. Back in 2022, I tried upgrading to Windows 11 , and the exact same problem happened – system froze within 1:30-2:00 min after booting. At the time, I just reverted back to Windows 10 and forgot about it. Yesterday, I flashed the latest BIOS update on my motherboard, hoping it would fix the issue. The first boot into Windows 11 was fine , and I managed to use the system for 3-4 hours without problems. However, the next day, I left the PC on to access it remotely from my office, but when I tried to connect, the software showed that the PC was offline (red status). When I got home, I found the screen completely frozen — USB devices like keyboard and mouse were unresponsive , but the PC was still powered on (no crashes or restarts). The only way to turn it off was holding down the power button . The freeze occurs almost everytime, like 99% of the boots I've done. Everything I’ve Tried So Far (Still Ends in a Freeze): Event Viewer didnt help, nothing important reported, apart from the usual kernel critical caused by holding down to shut down Safe Boot, DDU, booting without GPU drivers Booting with latest GPU drivers Disabling C-States Undervolting CPU (Offset mode) Disabling XMP Running RAM at 4800MHz Testing with only 1 RAM stick Clean install of Windows 11 Clean install of Windows 10 Tried the M.2 SSD in another PC > Works fine (not a storage problem) RAM test (done 2 years ago, no issues) Booted with all non-Microsoft services and startup apps disabled Infinite troubleshooting with GPT Weird Behaviors Observed: Froze during Windows 11 installation Froze at the Windows login screen Never freezes in Safe Mode (can stay for 10+ min) Worked fine on Windows 10 for 2+ years Now also freezes on a clean install of Windows 10 No spikes in CPU, RAM, Disk, or GPU usage before freezing (checked in Task Manager) Next Steps: I have no idea what to do next, but tomorrow I’m receiving: Corsair RM1200x SHIFT ASUS TUF GAMING Z790-A WIFI First thing I’ll try is replacing the PSU , even though I doubt it’s the problem since it worked fine for 2 years. If that doesn’t work, I’ll swap in the new Z790 motherboard (instead of the MSI Z690), since I’ve read about instability issues between Z690 and 13th Gen Intel CPUs . So, my next test will be: RM1000x + Z790-A + 3080 + i7-13700KF If that doesn’t fix it, my last resort would be testing a 12th Gen CPU , but I’m also wondering... what if the CPU (i7-13700KF) itself is the issue? Has anyone else dealt with something this insane? It feels like the system just refuses to run Windows 11 (and now Windows 10 too), yet it somehow worked for a few hours before freezing again. I feel like I’ve tried everything, but I’m out of ideas. Any advice or similar experiences would be greatly appreciated! Thanks!
The old method of taking it out by hand is still okay? Yeah, people talk about this too, but actually they got +2 extra warranty years back then. Since I bought the computer in 2022, any chance to check if I can get one now? I need to find the CPU box first, looking for codes or stickers there. The thing is the CPU doesn't get hot at all when it freezes, maybe just a 1-3% increase. So I don't really know where to look to see what's wrong. Thanks anyway, will try after getting home and update you later. 😊
To do a CMOS reset, make sure the computer is unplugged and press the power button to turn off all electricity in the capacitors. There should be a little switch on your board to help with this. If there isn't one, just take out the battery for a few minutes instead. You can probably get an RMA if you know where you bought it from.
I just stopped the RM1200x and Z790 because I don't want to spend money on parts that aren't needed. I'm going to try contacting RMA on my CPU since it came from Amazon, so I have all the purchase details. I will update you later on the CMOS fix and hopefully after a new CPU swap if possible. Thanks again! Also how long does shipping take for them? Or is the whole process slow in general?
I bought the Z690 card in 2022, and when I read about problems with 13th-gen CPUs, I chose an MSI model instead just to avoid those issues. In fact, it wouldn't even turn on at first. After flashing the BIOS using a USB stick, it started working fine with my i7-13700KF. The only problem so far is that I have had two times recently where I tried to update Windows 11 (once back in 2022 and once yesterday). Now, if I reset the CMOS will it go back to being compatible with non-13th gen systems? That would be a bit of a hassle... For the BIOS settings, whenever I try something new, I do "Restore default" first, then apply each setting one by one just for testing. Restore default isn't exactly the same thing as resetting CMOS right? Or does the CMOS reset go back to fixing the old firmware too? I read more about these 13th and 14th-gen issues: if the CPU really was the problem, could it damage other things like the motherboard or RAM? That scares me a bit. Imagine if it damaged the socket or pins... However, I have never had any problems with temps (as far as I know). As soon as I get home, I'll check for RMA, run some final tests, then remove the CPU from my mobo and check to see if the socket is okay. If the CMOS will go back way back to non-13th gen compatibility I don't think I'll try that though... Is it worth it? Thanks so much for your help 🙇♂️
Intel handles the return process okay enough. I have done it recently. First, you need an invoice from a real Intel seller. Amazon probably has one, but maybe not the ones on the secondhand sites. To start, go to the website and fill out their online form for a return request. Someone will come or send an email to tell you where things are happening. You have to give them a part number of your current processor. The best way to show that the thing is broken is to put in another one that works perfectly. I could just buy a new i3 chip, or maybe upgrade to something better. If you bought a replacement, ask for a full cash refund instead of getting exactly what you paid back. Cash would be what you originally gave Intel, which was more than the value of your 13700KF today.
Yeah, I bought it from Amazon. I'll also try asking them if they can help me. To prove the defect is the CPU, would I need to buy a new one? I was thinking about 12th gen CPUs so that things work better without problems later. Maybe an i9-12900k or even an i7... because spending money on just an i3 feels wasteful.
Thinking back, I bought the 13700KF for 500 euros... that's crazy. I'll try to ask for a refund first. But I'm scared that since it's been two years, I might not be able to get this option again. Also, since I'm in Italy, should I go through local or US? I need this PC working right now and can't stay without too much. I feel worried even if I get a replacement or new CPU and the problem happens again. I just don't know what else to do. So I hope Intel's customer service is reasonably fast...
Can you borrow a CPU from any seller to see if it is bad? It might be better to get a 13100 so we can prove the real problem. Yes, fine for office work, but way too much for gaming. They sell for $60 on eBay used. Intel's return policy won't ship fast. Also, being in Italy probably won't help us much.