I don't like them at all—they messed with me.
I don't like them at all—they messed with me.
I bought the Ubiquiti Dream Router but its coverage is really poor. I cranked up both bands to maximum and the signal dropped through drywall like crazy—from 900mbs down to 200mbs, and even with a 3/4" wall adapter it was terrible. I ended up returning it because it felt like a paperweight now. The store only offers a two-week return window, which is really frustrating. Plus, one of the POE adapters was dead, so I had to file a return and wait two weeks before installing and testing everything. Then other issues popped up. I’m considering giving up, especially since most companies have at least a 30-day return policy. This isn’t good customer service. Two weeks? That’s not fair. Everyone else has better policies, and this would show how much they value their products. Now I’m stuck with an expensive paperweight, a defective wall adapter, an extender, and it costs over $600! Anyone else having trouble with them? My Amazon EERO mesh system beats the UDR by far.
Many users favor Ubiquiti for affordable and reliable access points that integrate with controllers. Seeing them as a complete router isn’t ideal. The value comes from being able to deploy multiple access points to expand coverage. Regulations and physical limitations mean single Wi-Fi sources often fall short, so more units are essential. Until recently, mesh networks were poor alternatives. Even with wired setups, they still offer better speed and stability than mesh systems. Ubiquiti strikes a balance—simple enough for tech-savvy users, intuitive interface, yet not overly complicated for beginners. However, because it’s more involved than basic home configurations, I wouldn’t suggest it for the average person.
Their return rules are really disappointing. I get it’s frustrating, but you could probably get the UDR for more than what you paid on eBay right now. It’s well known that 5GHz bands struggle with anything. That’s the price for a higher frequency range. Also, the drywall here is quite dense—far thicker than usual. I’ve never seen anything beyond 5/8" thick. A 3/4" layer is pretty extreme. Depending on your EERO setup, it might actually be worse, since some systems only support WiFi 5 while the UDR requires WiFi 6E.
6gHz networks will still struggle more than 5gHz, regardless of the EERO setup. It really comes down to the specific EERO system—some don’t support WiFi 6e. If I had a dedicated hardwired EERO mesh, I’d have preferred that option. The main complaint about EERO is its association with Amazon; aside from that, it’s generally considered one of the top consumer Wi-Fi solutions. It’s well-known that Ubiquiti’s customer service is subpar. I was surprised to learn their return window was only two weeks, which fits with their low-cost model and lack of dedicated support staff. That likely explains their ability to keep prices so competitive. Increasing coverage might actually cause more interference, even though it offers more theoretical bandwidth. 5gHz isn’t great for wall penetration anyway. Using multiple access points is essential, not just one router. The RMA time for PoE adapters is frustrating, but some of the problems stem from my own usage—if I require such high speeds, I need a wired connection. It makes no sense to depend on Wi-Fi when transfer rates are critical.
The main reason I feel uncomfortable hearing "Ubiquti is enterprise grade" is that having some enterprise features doesn't automatically make it suitable for business use. It works well for home users needing advanced options like VLANs and multiple access points, but may not meet the reliability and stability demands of larger organizations or places with strict uptime requirements, such as small hotels, local restaurants, or independent shops.
Ubiquiti offers strong networking solutions, though they don’t match the enterprise standards of Arista or Cisco. Their updates often change frequently, and when issues arise, support usually suggests upgrading the firmware. Fixing hardware problems typically means replacing the device.
Ubiquiti's switches and APs work well. Their routers/AIOs have some issues. I've used their older ER-X/ER-X-SFP and USG models without any problems. The UDR is a newer WiFi 6 router intended to resolve the UDM issues, but it isn't performing as expected. Have you checked your drywall for wire reinforcement that could affect signal strength? Also, leaving the WiFi settings on auto lets the UniFi Controller tweak settings over time for better performance. I'm not sure if the UDR has sufficient power through its POE ports to run an IW AP. Were you trying to achieve something specific? Not really. I've also ordered directly from them when available. An alternative is purchasing from third-party resellers, who buy in bulk and may offer discounts. Their return policies might also suit your needs better.
Ubiquiti customer service is extremely limited. You need to understand what you're getting when you purchase their products. You must handle your own support and have some networking knowledge. It's not suitable for everyone. It definitely isn't for typical home users, and it's not appropriate for enterprises. Anyone claiming otherwise lacks basic understanding of enterprise needs.
I’m just starting to use Ubiquiti support after about three years of owning their equipment. I’m dealing with a problem on one of my cameras. Their tech is quick to respond, asks sensible questions, and seems to grasp what’s wrong. This is much better than what I’ve gotten from most other companies. I’d like to hear about your experience, since up until now the process has been straightforward. They don’t seem to need to visit your home to set up your network—unless that’s implied. They’re a mid-sized business hardware company, so it’s reasonable you’re confident with what you’re doing or have an MSP on board.