F5F Stay Refreshed Hardware Desktop I constructed a fresh computer and it's been really frustrating. I'm looking for assistance.

I constructed a fresh computer and it's been really frustrating. I'm looking for assistance.

I constructed a fresh computer and it's been really frustrating. I'm looking for assistance.

L
lizzy_948
Member
148
10-19-2020, 11:07 AM
#1
I suspect I've caught a strange issue with the AMD builds recently. My current setup includes an AMD Ryzen 7 5800X, MSI MAG B550, Gigabyte Radeon RX 5700 XT, two 8GB DDR4 RAM modules at 3200 MHz, a Seagate 1TB drive, a Western Digital 3TB SSD, and a 750W power supply. The PC starts up normally, but I keep hearing USB disconnections and it turns into chaos. Explorer.exe stops working, keyboard and mouse become unresponsive, ICUE crashes, and I can't launch new programs. It feels like a power problem or graphics card failure—even with an older card it still had issues. Sometimes audio glitches before the system crashes. After a fresh Windows install and driver updates, the problem persists. I'm overwhelmed because I spent around $600 on this build and don’t want to just replace parts blindly. Any advice would be greatly appreciated.
L
lizzy_948
10-19-2020, 11:07 AM #1

I suspect I've caught a strange issue with the AMD builds recently. My current setup includes an AMD Ryzen 7 5800X, MSI MAG B550, Gigabyte Radeon RX 5700 XT, two 8GB DDR4 RAM modules at 3200 MHz, a Seagate 1TB drive, a Western Digital 3TB SSD, and a 750W power supply. The PC starts up normally, but I keep hearing USB disconnections and it turns into chaos. Explorer.exe stops working, keyboard and mouse become unresponsive, ICUE crashes, and I can't launch new programs. It feels like a power problem or graphics card failure—even with an older card it still had issues. Sometimes audio glitches before the system crashes. After a fresh Windows install and driver updates, the problem persists. I'm overwhelmed because I spent around $600 on this build and don’t want to just replace parts blindly. Any advice would be greatly appreciated.

N
Noob_Can_Kill
Junior Member
8
10-20-2020, 03:32 PM
#2
I'm curious about whether this concerns the initial B550 USB problems that were fixed through BIOS updates. From what I remember, it seems the affected components might vary depending on the BIOS version installed. If your setup uses an older BIOS release, updating it could resolve the issue.
N
Noob_Can_Kill
10-20-2020, 03:32 PM #2

I'm curious about whether this concerns the initial B550 USB problems that were fixed through BIOS updates. From what I remember, it seems the affected components might vary depending on the BIOS version installed. If your setup uses an older BIOS release, updating it could resolve the issue.

A
Amtrak10
Senior Member
639
10-22-2020, 03:54 PM
#3
Also verify that you have all your drivers in place, especially the chipset ones.
A
Amtrak10
10-22-2020, 03:54 PM #3

Also verify that you have all your drivers in place, especially the chipset ones.

W
willdoespixel
Member
208
10-23-2020, 12:02 AM
#4
My friend who sold me those components mentioned the same issue again. I’ve updated the board to the last one that’s still having problems.
W
willdoespixel
10-23-2020, 12:02 AM #4

My friend who sold me those components mentioned the same issue again. I’ve updated the board to the last one that’s still having problems.

M
macitom
Member
170
10-23-2020, 06:14 AM
#5
I added the chipset drivers from the MSI website for the board. The only thing left out was the built-in graphics since I'm using a dedicated graphics card.
M
macitom
10-23-2020, 06:14 AM #5

I added the chipset drivers from the MSI website for the board. The only thing left out was the built-in graphics since I'm using a dedicated graphics card.

G
GillyWigz
Member
68
10-23-2020, 07:56 AM
#6
It may stem from a minor USB port issue leading to slight power changes or a grounding problem. It could be uncomfortable, but moving the system outside the case won’t resolve the stability concerns.
G
GillyWigz
10-23-2020, 07:56 AM #6

It may stem from a minor USB port issue leading to slight power changes or a grounding problem. It could be uncomfortable, but moving the system outside the case won’t resolve the stability concerns.

J
Jerryx01
Posting Freak
870
10-24-2020, 05:14 AM
#7
I haven't tired that. It's a brand new corsair 4000x icue case, haven't heard anything grounding issues. If worse comes to worse I'll ask my buddy who's look at it right now to take it out of its case
J
Jerryx01
10-24-2020, 05:14 AM #7

I haven't tired that. It's a brand new corsair 4000x icue case, haven't heard anything grounding issues. If worse comes to worse I'll ask my buddy who's look at it right now to take it out of its case

R
RareTntsFriend
Junior Member
5
10-27-2020, 07:59 AM
#8
I generally obtain my chipset drivers from AMD, though I'm confident either source works just fine.
R
RareTntsFriend
10-27-2020, 07:59 AM #8

I generally obtain my chipset drivers from AMD, though I'm confident either source works just fine.

A
angrybird38
Member
161
10-27-2020, 12:12 PM
#9
Maybe a situation that isn't in the right place could happen.
A
angrybird38
10-27-2020, 12:12 PM #9

Maybe a situation that isn't in the right place could happen.

F
frsandstone77
Member
112
11-11-2020, 06:59 AM
#10
I'll take a look
F
frsandstone77
11-11-2020, 06:59 AM #10

I'll take a look