I connected a USB device and the computer refuses to start.

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11-23-2019, 09:12 AM

Hello everyone
Yesterday my computer kept running after I connected a USB to one of the case ports. Initially, the monitor displayed the blue screen of death and then the PC shut down completely. Now, when I attempt to restart it, the CPU light remains active, while the fans spin but there is no visual output.
My system details are:
Power supply: bequiet! Pure power 11 500W
CPU: RYZEN 5 3600
GPU: RTX 2060
Motherboard: MSI B550A Pro
RAM: 2x8 DDR4 3200 CRUCIAL
Storage: 1 SABRENT SSD M.2, 1 samsung ssd 870 EVO
I’m feeling quite worried
Thank you ahead of time
Edit: After removing all RAM, the CPU powers on, then turns off, and the DRAM indicator stays illuminated.

Goldenshmiley

11-23-2019, 09:12 AM #1

thlortiz27
Junior Member

11-23-2019, 09:28 AM

Following the removal of the UBS stick, did you attempt to reset the CMOS and then restart the device?

thlortiz27

11-23-2019, 09:28 AM #2

Following the removal of the UBS stick, did you attempt to reset the CMOS and then restart the device?

Darkbandit92
Posting Freak

839

11-23-2019, 09:45 AM

I powered down all devices and removed the batteries overnight, yet there was still no effect.

Darkbandit92

11-23-2019, 09:45 AM #3

I powered down all devices and removed the batteries overnight, yet there was still no effect.

YIF03
Junior Member

11-23-2019, 11:10 AM

Explore the guidance on resolving Windows boot problems.

YIF03

11-23-2019, 11:10 AM #4

Explore the guidance on resolving Windows boot problems.

Hidekih
Posting Freak

849

12-11-2019, 02:41 AM

This indicates it's still in the BIOS stage.

Hidekih

12-11-2019, 02:41 AM #5

This indicates it's still in the BIOS stage.

Ethmasher
Member

12-17-2019, 04:33 PM

Did you really employ a jumper or at least utilize a screwdriver to short the pins for 10-15 seconds to reset the CMOS near the CMOS battery? The two pins labeled JBAT1 are positioned directly on the motherboard.

Ethmasher

12-17-2019, 04:33 PM #6

Grains
Junior Member

12-17-2019, 06:21 PM

I took out the main power cord from the tower, took out the CMOS battery, connected the pins, pressed the power button several times, and then plugged everything back in but it didn't work.

Grains

12-17-2019, 06:21 PM #7

I took out the main power cord from the tower, took out the CMOS battery, connected the pins, pressed the power button several times, and then plugged everything back in but it didn't work.

carp3
Senior Member

572

12-18-2019, 07:34 PM

I would then attempt one stick of memory at a time in each available slot. If that didn't work, I would proceed to MSI support at the provided link.

carp3

12-18-2019, 07:34 PM #8

I would then attempt one stick of memory at a time in each available slot. If that didn't work, I would proceed to MSI support at the provided link.

ZM0NEYO43V3R
Member

145

12-23-2019, 03:03 AM

I have already attempted and chosen to take it to a tech shop.

ZM0NEYO43V3R

12-23-2019, 03:03 AM #9

I have already attempted and chosen to take it to a tech shop.

Bopped
Junior Member

12-28-2019, 02:01 PM

#10

After trying for two days and finding nothing, I took the PC to a repair shop. I will keep this question open so I can provide updates if the issue is resolved.

Bopped

12-28-2019, 02:01 PM #10

After trying for two days and finding nothing, I took the PC to a repair shop. I will keep this question open so I can provide updates if the issue is resolved.

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