I can assist with virus-related issues. What do you need help with?
I can assist with virus-related issues. What do you need help with?
Hey there, I see you're concerned about something suspicious. It sounds like someone might have taken control of your computer through a malware attack. Even with antivirus software running, it's possible they exploited a vulnerability or tricked you into installing something harmful. Let’s figure out what to do next. Have you noticed any unusual behavior after the incident?
Perform tests using different antivirus tools and other utilities in safe mode with no network connection.
Have you tested safe mode? If so, attempt to download an antispyware; if Malwarebytes didn’t work, it’s likely not simple to eliminate, so be sure to update your passwords afterward. Should removal remain impossible, revert or wipe the system.
Additionally explore antirootkit solutions at https://www.malwarebytes.org/antirootkit/
Please ensure your device is in safe mode and activate Norton security.