I can assist with getting your Windows back online. What seems to be the issue?

F5F Stay Refreshed Software Operating Systems I can assist with getting your Windows back online. What seems to be the issue?

I can assist with getting your Windows back online. What seems to be the issue?

I can assist with getting your Windows back online. What seems to be the issue?

I

ileniaTP213
Junior Member

33

06-28-2018, 02:33 AM

#1

I recently upgraded my motherboard and CPU to a Ryzen 5 2600. I ensured my license was linked to my MS account for future reactivation. I rebuilt the system and performed a clean Windows install, but when I tried to activate Windows and ran the troubleshooter it reported "we weren't able to activate Windows on this device." I then selected the option to change hardware and logged in via my MS account, yet the new Windows version didn’t appear even though I was using the correct Microsoft account. On their website both devices are listed, but not in the troubleshooter results. I don’t want to purchase Windows again. I own a retail copy of Windows 10 Home.

I

ileniaTP213

06-28-2018, 02:33 AM #1

I recently upgraded my motherboard and CPU to a Ryzen 5 2600. I ensured my license was linked to my MS account for future reactivation. I rebuilt the system and performed a clean Windows install, but when I tried to activate Windows and ran the troubleshooter it reported "we weren't able to activate Windows on this device." I then selected the option to change hardware and logged in via my MS account, yet the new Windows version didn’t appear even though I was using the correct Microsoft account. On their website both devices are listed, but not in the troubleshooter results. I don’t want to purchase Windows again. I own a retail copy of Windows 10 Home.

B

BlurryFqce
Senior Member

486

06-28-2018, 09:20 AM

#2

Consider deleting the old device from your MS account to ensure everything works smoothly. Let me know if you need further guidance!

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BlurryFqce

06-28-2018, 09:20 AM #2

Consider deleting the old device from your MS account to ensure everything works smoothly. Let me know if you need further guidance!

K

KingPandino
Member

98

06-28-2018, 03:02 PM

#3

Simply contact Microsoft and clarify the situation. They manage the licensing, and since you own a retail version, they shouldn't face any issues.

K

KingPandino

06-28-2018, 03:02 PM #3

Simply contact Microsoft and clarify the situation. They manage the licensing, and since you own a retail version, they shouldn't face any issues.

J

jerrydog01
Senior Member

703

06-28-2018, 04:40 PM

#4

You updated the hardware, which is positive, but you also added a new operating system instead of using your previous setup. That’s understandable since it functions well. It makes sense why Microsoft assumes you’re installing a fresh system on a new device. When I changed the motherboard, CPU, and RAM, everything operated smoothly and my system started and activated properly. I’m hoping you can handle phone activation too.

J

jerrydog01

06-28-2018, 04:40 PM #4

You updated the hardware, which is positive, but you also added a new operating system instead of using your previous setup. That’s understandable since it functions well. It makes sense why Microsoft assumes you’re installing a fresh system on a new device. When I changed the motherboard, CPU, and RAM, everything operated smoothly and my system started and activated properly. I’m hoping you can handle phone activation too.