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hp 650 g4 win 11 pro 64bt mouse not functioning

hp 650 g4 win 11 pro 64bt mouse not functioning

Z
zbob101
Junior Member
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45
07-20-2021, 02:43 AM
#1
I adjusted the mouse during Windows 11 operation. The Logitech M510 USB transmitter disconnected. Switched to the M310 USB transmitter. Both mice are now non-functional. What should I do?
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Z
zbob101
07-20-2021, 02:43 AM #1

I adjusted the mouse during Windows 11 operation. The Logitech M510 USB transmitter disconnected. Switched to the M310 USB transmitter. Both mice are now non-functional. What should I do?

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X
xFunnyman
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192
07-21-2021, 09:34 AM
#2
Welcome to the forums, newcomer!
If both mice's USB dongles and their respective mice function on another platform, then the problem likely lies with your notebook. Could you share a screenshot of what appears under Mice and other pointing devices in Device Manager?
Regarding your HP notebook, it might be wise to first verify if there are any pending BIOS updates. After that, try manually reinstalling your chipset/SUB drivers to see if it resolves the issue.
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X
xFunnyman
07-21-2021, 09:34 AM #2

Welcome to the forums, newcomer!
If both mice's USB dongles and their respective mice function on another platform, then the problem likely lies with your notebook. Could you share a screenshot of what appears under Mice and other pointing devices in Device Manager?
Regarding your HP notebook, it might be wise to first verify if there are any pending BIOS updates. After that, try manually reinstalling your chipset/SUB drivers to see if it resolves the issue.

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J
JonahLomu27
Junior Member
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27
07-26-2021, 04:31 PM
#3
Switching the USB receiver or mouse during Windows operation, particularly when using different brands such as Logitech M510 and M310, can result in the system forgetting the connection or drivers, leading to both devices ceasing to function.
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JonahLomu27
07-26-2021, 04:31 PM #3

Switching the USB receiver or mouse during Windows operation, particularly when using different brands such as Logitech M510 and M310, can result in the system forgetting the connection or drivers, leading to both devices ceasing to function.

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