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How to spin the spinning wheel on a Cisco phone using the web menu?

How to spin the spinning wheel on a Cisco phone using the web menu?

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rockninja_113
Member
69
03-25-2026, 06:39 PM
#1
Hi, when I try to log into one of my Cisco CP-7821 K9 phones with a 3PCC, only thing is a spinning wheel. It's not the newer model. Here is a screenshot of the WebGUI. The problem started back in 2020, but now I can skip it by using another browser. No matter what I do, no browser loads the configuration page. Even if I wait forever, it won't load. When I add /admin/advanced to the end of the URL, I see the login page, but the old login doesn't work anymore. Here is a screenshot of the WebGUI. Other phones that are the renewed version work fine: Here is a screenshot of the WebGUI. Is anyone please know how to fix this? Thanks, Guillaume
R
rockninja_113
03-25-2026, 06:39 PM #1

Hi, when I try to log into one of my Cisco CP-7821 K9 phones with a 3PCC, only thing is a spinning wheel. It's not the newer model. Here is a screenshot of the WebGUI. The problem started back in 2020, but now I can skip it by using another browser. No matter what I do, no browser loads the configuration page. Even if I wait forever, it won't load. When I add /admin/advanced to the end of the URL, I see the login page, but the old login doesn't work anymore. Here is a screenshot of the WebGUI. Other phones that are the renewed version work fine: Here is a screenshot of the WebGUI. Is anyone please know how to fix this? Thanks, Guillaume