How to setup port forwarding with MetroNet fiber Internet?
How to setup port forwarding with MetroNet fiber Internet?
Hi experts: I have internet through MetroNet's fiber at my house and want to forward ports so I can connect my home computer from outside the house. But when I called their support team, they said they don't know how to do it. After searching online, I found nothing helpful. So I am asking here hoping someone expert knows how to teach me. First, does MetroNet actually allow port forwarding? Do I need to buy a static IP from them first? Second, if that is possible, can you please show me step by step how to set it up with their fiber internet? Thanks so much!
What is the model of the router do you have? Can you log into the admin pages of the router? You might not even need to buy a special static IP. Instead, you could use DDNS (dynamic DNS) to link a website to your changing IP address. HOWEVER, we need more details from you so I can help better.
Thanks for getting back to me. The big white box has a label "eero Pro 6" and the number K010001. The smaller white box also says NOKIA and InterTek, but I can't tell what model it is. I don't know where the admin page goes. Even though I tried to connect to 192.168.4.1 (which is my default gateway), I couldn't get in. Could you give me more details? If this info is enough, I'll try to set up port forwarding for you.
If you don't know how to log into your router, you'll have a hard time getting around. Maybe just use https instead of http.
I tested both http and https, but they won't connect. I really need some help here.
Where did you get that router? It seems like they really try to keep information hidden. From what I can tell, you might need a specific phone app to set things up. Next is a monthly fee for most features, including DDNS which you probably need. On the cost side, it's easy to just toss this router in the trash and buy a cheaper one right away... well almost, but it costs $10 a month too. It also starts at a very high price tag. That makes sense they want to charge even more for features that could have been included in the base firmware. In any case, if this comes from the ISP, check if they need it or you can use your own router. From what I know, you likely have some kind of fiber box or modem that this router plugs into. After that call them and ask for their support phone number, at least one exists. It would be surprising if they bundled port forwarding into a subscription package. The subscriptions for features and the need to use a specific app make it hard to recommend this product on my list.
The router came with my new installation technician. I will try calling my ISP to see if I can buy my own router that lets me set up port forwarding. After hours, I called MetroNet (the ISP company), and the rep told me he doesn't know how to do port forwarding. Then, I called eero (the router company). The tech support rep basically said I don't understand. I sent a ticket to this useless ISP company. The reply from a terrible technical support rep was nothing but <Mod Edit>
Here are some things I would do. First, when you call the ISP, ask if they have a public IP or a private one. Probably the tech will know this already without asking too much. This isn't what people mean by a fixed or static IP. A fixed IP is something that never changes, but most of them charge for that special type of public IP because it stays the same. You don't even need to worry if it changes, you just need a regular public IP to talk to yourself. Most ISPs won't charge for this basic kind.
You would use the DDNS function to deal with your IP changing from time to time. Without a public IP, most of the time, this is basically the end of your project. Some ISPs don't even offer this service at any price. You can't easily port forward or get remote access without one. Next instead of using port forwarding to access your PC I would use a VPN. Since you are looking for a router look for one that has the vpn server function. Most advertise this as a way to get remote access to your machine. It is becoming much more common now. A VPN will be much more secure than just directly accessing your machine. Most routers now use OPENVPN which lets you get client apps for almost any platform.