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How to monitor BT Hub for drops?

How to monitor BT Hub for drops?

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Fred10244
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05-02-2024, 08:37 PM
#1
How to keep an eye on the BT Hub for interruptions? There are ways to track it continuously using software that records every drop. The hub’s indicator turns red and cuts the connection unexpectedly, especially when you're not actively using the internet or sleeping. You can set up monitoring tools to log these events round the clock. It's worth noting that BT allows up to five drops per day, which seems reasonable. I suggest setting up a gaming channel with an unstable connection to demonstrate the issue. Many popular streamers started with limited resources—like PewDePie—and clearly didn’t afford reliable business internet. This isn’t just a joke; your service is supposed to be always available. Modern broadband is just as crucial today as electricity.
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Fred10244
05-02-2024, 08:37 PM #1

How to keep an eye on the BT Hub for interruptions? There are ways to track it continuously using software that records every drop. The hub’s indicator turns red and cuts the connection unexpectedly, especially when you're not actively using the internet or sleeping. You can set up monitoring tools to log these events round the clock. It's worth noting that BT allows up to five drops per day, which seems reasonable. I suggest setting up a gaming channel with an unstable connection to demonstrate the issue. Many popular streamers started with limited resources—like PewDePie—and clearly didn’t afford reliable business internet. This isn’t just a joke; your service is supposed to be always available. Modern broadband is just as crucial today as electricity.

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linkdan8
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05-02-2024, 08:37 PM
#2
There isn't much about the BT hub, but you might use a script that checks an IP address regularly—like Google—every fixed interval. It logs whether the connection was active or not and records the timing.
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linkdan8
05-02-2024, 08:37 PM #2

There isn't much about the BT hub, but you might use a script that checks an IP address regularly—like Google—every fixed interval. It logs whether the connection was active or not and records the timing.

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Splax67
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05-02-2024, 08:37 PM
#3
Certainly, this will likely only display a complete reduction in the BT hub's output, such as the light turning red. Let me know how you'd like to proceed.
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Splax67
05-02-2024, 08:37 PM #3

Certainly, this will likely only display a complete reduction in the BT hub's output, such as the light turning red. Let me know how you'd like to proceed.

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Pablodogs
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05-02-2024, 08:37 PM
#4
You might want to read section 8. & 14. of the terms and conditions for your provider's service. While I agree that "5 drops a day" shouldn't have to be the norm, your provider makes NO guarantee that the service will remain up 24/7/365, and nor should they, as it's technically infeasible to have such a service at the residential level at their current rates. One way you can rectify this as a consumer is by getting a second internet provider in the home & a load balancing network switch that supports automagic failover, but as I'm sure you'll be quick to tell me: "I shouldn't have to pay for a whole second internet connection for 100% uptime." That's fair - I agree that no one should have to pay double, but we don't live in a perfect world. This is especially true for the data centres that run the internet's servers - they often have 5 or more backbone connections for failover should one stop working or go down. At this point, it would definitely be good to have BT pull the logs to determine the signal strength before & after the Hub drops, as this can help BT determine if there's a faulty piece of equipment further down the pipe outside your home, and help you determine if moving the BT Hub to another spot in your home will aid in keeping a stable connection. https://www.bt.com/terms/post11thjan2019...broadband/
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Pablodogs
05-02-2024, 08:37 PM #4

You might want to read section 8. & 14. of the terms and conditions for your provider's service. While I agree that "5 drops a day" shouldn't have to be the norm, your provider makes NO guarantee that the service will remain up 24/7/365, and nor should they, as it's technically infeasible to have such a service at the residential level at their current rates. One way you can rectify this as a consumer is by getting a second internet provider in the home & a load balancing network switch that supports automagic failover, but as I'm sure you'll be quick to tell me: "I shouldn't have to pay for a whole second internet connection for 100% uptime." That's fair - I agree that no one should have to pay double, but we don't live in a perfect world. This is especially true for the data centres that run the internet's servers - they often have 5 or more backbone connections for failover should one stop working or go down. At this point, it would definitely be good to have BT pull the logs to determine the signal strength before & after the Hub drops, as this can help BT determine if there's a faulty piece of equipment further down the pipe outside your home, and help you determine if moving the BT Hub to another spot in your home will aid in keeping a stable connection. https://www.bt.com/terms/post11thjan2019...broadband/

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